Senior Claims Advocate - US Casualty

Job Title: Senior Claims Advocate

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values its Employees, and truly celebrates diversity. Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group.

Employees regularly move our united teams, and we encourage you to make your role own. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent. You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

To provide a market-leading claims advocacy service with responsibility for ensuring the effective management and settlement of high-profile, complex claims. A Claims Advocate is a strategic partner, focused on driving client success and business growth. They leverage expert communication, persuasive argumentation, and insurance policy analysis to present compelling cases for clients. By anticipating potential challenges and addressing stakeholder concerns, they ensure optimal outcomes throughout the claim’s lifecycle.

• Pro-active management and control of high-profile, complex claims. This could involve the following business classes: US Casualty. This responsibility includes identifying coverage issues and problems early in the life cycle of the claim, and working with clients and insurers to resolve these problems to the satisfaction of the client.
• Producing claims information and presenting to insurers or clients, either in written or networked format; and dealing with any resultant instructions, queries and enquiries.
• Monitoring insurers’ agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary.
• Reporting any claims difficulties immediately to management.
• Ensuring relevant insurer’s instructions are notified to Client/expert and vice versa.
• Building meaningful relationships with Clients, experts and insurers by dealing with them in a prompt, friendly and professional manner at all times.
• Ensuring effective liaison with placing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes.
• Ensuring effective liaison with accounting colleagues both in respect of collection/payment of funds, any queries and the subsequent clearance of accounting entries.
• Keeping up to date with market and system changes.
• Monitoring workload and reporting to management as appropriate.

• Undergraduate degree in business, law, economics, or engineering preferred but not required.
• At least DIP CII, or ideally ACII qualified.
• At least 5 years’ experience with a broker, insurer, lawyer, or loss adjuster handling claims.

• Ability to use Word, Excel and PowerPoint.
• Strong numeracy skills.
• Strong communication skills, both oral…