Commercial Insurance Account Handler

Position: Commercial Insurance Account Handler (Permanent)
Commercial Account Handler

London 35k to 50k DOE + bonus

Must have previous experience

An established insurance brokerage is seeking an experienced Commercial Account Handler to join its professional and client-focused team. This is an excellent opportunity for an individual with strong technical insurance knowledge and a passion for delivering exceptional service to Commercial clients.

The Role of the Account Handler

The Commercial Account Handler will play a key role in supporting a portfolio of Commercial clients, acting as a primary point of contact and ensuring insurance arrangements are managed accurately and compliantly. The role requires strong attention to detail, excellent communication skills, and a solid understanding of Commercial insurance products and regulations.

Key Responsibilities

* Build and maintain strong relationships with Commercial clients

* Act as the main point of contact for client enquiries, renewals and mid-term adjustments

* Provide tailored advice based on clients’ insurance needs and risk profiles

* Manage policy documentation, endorsements and certificates with a high level of accuracy

* Liaise with underwriters to negotiate and secure appropriate coverage terms

* Analyse risk exposures to identify gaps and opportunities for improved coverage

* Ensure all policies comply with industry regulations and contractual obligations

* Maintain accurate and well-organised electronic client files using Acturis

* Prepare reports and insurance portfolio reviews for clients

* Identify opportunities for cross-selling and upselling insurance products

* Conduct peer quality checks to minimise errors and maintain compliance standards

* Keep up to date with industry developments, regulatory changes and best practices

Experience & Skills Required for the Account Handler

* Strong knowledge of Commercial insurance products

* Good understanding of underwriting principles and industry regulations

* Proven experience using Acturis insurance software (or smila)

* Proficiency in Microsoft Office Suite

* Excellent communication and interpersonal skills

* Strong attention to detail and organisational ability

* Ability to work collaboratively with colleagues and stakeholders

* Professional, ethical and compliance-focused approach

What’s on Offer to the Account Handler

* A supportive and collaborative working environment

* Exposure to a varied Commercial client portfolio

* Ongoing training and professional development

* A role offering stability, responsibility and career progression

This position is ideal for a Commercial Account Handler seeking to develop their career within a respected brokerage environment that values quality, accuracy and client service