Senior Loss Adjuster

Overview

As a Senior Loss Adjuster, you'll take responsibility for a portfolio of High Net Worth and specialist claims, including:

• Fine art, jewellery and collections
• Antiques and specialist risks
• Complex, sensitive and high-profile losses

You will act as a trusted technical and client-facing expert, managing claims from first instruction through to final settlement, often involving multiple specialists, restorers and consultants. This is a hands-on, high-trust role where quality, judgement and client care matter more than volume.

• Managing high-value and complex HNW claims from instruction to conclusion
• Carrying out site visits to investigate cause, scope and quantum of loss
• Interpreting policy cover and advising insurers on liability and strategy
• Coordinating and liaising with specialist contractors, restorers, surveyors and consultants
• Ensuring properties and assets are protected from further damage
• Validating claims and investigating any concerns or discrepancies
• Negotiating fair and technically robust settlements
• Handling sensitive client situations with professionalism, empathy and authority
• Preparing clear, detailed and well-reasoned reports for insurers and stakeholders
• Building strong relationships with insurers, brokers and private clients
• Playing an active role in maintaining and enhancing Criterion s reputation in the HNW market
• Demonstrate and role model the Charles Taylor six Values by ensuring a Supportive Environment, upholding Excellence in People, focusing on Partnership with Clients, delivering High quality Work, promoting Group-wide Entrepreneurship and having an Appetite for Change.
• Carry out ad hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

• Proven experience handling High Net Worth property claims
• ACILA qualified, working towards ACILA, or keen to pursue professional qualifications
• Strong technical judgement and attention to detail
• A calm, confident and credible client-facing manner
• Highly organised, with excellent diary and workload management
• Professional, empathetic and commercially aware communication style
• Comfortable working on complex, high-value and sensitive losses
• A team player who wants to be part of a specialist, quality-driven business

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.

Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers  experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.

Criterion Adjusters, now a company of Charles Taylor, was founded to serve the High Net Worth market—a focus we proudly maintain. We are a specialist, high-end loss adjusting practice dedicated exclusively to the High Net Worth, fine art, jewellery, antiques and private client market and are trusted by many of the UK's leading HNW insurers and underwriters to handle their most valuable, complex and sensitive claims.

As part of the Charles Taylor Group this gives us the strength, reach and international capability of a global business, combined with the discretion, agility and personal service of a boutique specialist practice.

Our reputation is built on technical excellence, judgement, discretion and exceptional client care. Every claim we handle is unique, high-value and requires the very best people.

For more information on Criterion, please visit

Expertise you can trust -…