FNOL Claims Handler

FNOL Claims Handler Monday-Friday 8:30am-5:00pm Manchester (office based) Salary £24,000-£28,000 DOE Do you have motor claims experience? Would you like to join a growing business with excellent progression opportunities? We are looking to recruit a FNOL Claims Handler within our Motor Division. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion;

ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.

Key

Skills:

Excellent degree of knowledge of motor related claims and principles Excellent communication skills, both oral and written Good degree of IT competency and literacy Demonstrate personal and professional integrity and lead by example Ability to work and contribute positively as part of a team and in isolation Ability to work accurately under pressure, adhering to deadlines and service standards Minimum 12 months FNOL Claims experience The role involves:
To demonstrate a high level of technical quality and service delivery To provide exceptional customer service at all times To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed To work closely with the other team members and Managers to ensure service is delivered to the highest possible standard To be accountable for the satisfactory resolution of any issues Benefits: 33 days holiday Fully paid training Excellent progression opportunities Salary reviews Company pension scheme Company social events Interested to know more?

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