Customer Success Manager - Marine Insurance

Customer Success Manager – Specialty Marine Insurance

Are you a Customer Success professional who genuinely understands the complexity of Marine Insurance markets and thrives on building long-term, value-driven client relationships?

This is a standout opportunity to join a high-growth Insurtech platform operating at the heart of the global Specialty Insurance ecosystem. The business partners with sophisticated insurance organisations and brokers, helping them unlock greater value, efficiency and insight from a market-leading platform.

As Customer Success Manager
, you will own and develop strategic client relationships, acting as a trusted partner to senior stakeholders across Specialty insurers and market participants. Your focus will be on driving adoption, expanding platform value, and identifying growth opportunities within existing accounts — while working closely with Product, Sales and Operations to ensure a seamless client experience.

This is not a reactive support role. It’s a commercial, consultative Customer Success position where understanding client challenges, insurance workflows and market dynamics is essential.

• Build deep, trusted relationships with clients across Specialty Insurance markets
• Understand clients’ operational and commercial challenges and identify where greater platform value can be delivered
• Own account management execution and ongoing client success plans
• Identify and lead growth and expansion opportunities within existing clients
• Keep clients engaged and informed on product and proposition developments
• Partner closely with Product to feed client insight into platform evolution
• Collaborate with Sales and Operations to ensure effective onboarding, handover and ongoing success
• Contribute to the development of scalable Customer Success and account growth processes

• Depth of Customer Success experience within an Insurtech platform environment
• Experience gained within marine or aviation essential
• Exceptional communication, stakeholder management and project coordination skills
• Confidence engaging with senior insurance stakeholders
• Previous Broker experience - particularly exposure to Specialty or complex commercial risks
• Experience working in a start-up or scale-up environment

• Join a respected Insurtech with real traction in Specialty Insurance markets
• High visibility role with influence across clients, product and commercial strategy
• Opportunity to grow with the business as the platform scales globally
• Work in a collaborative, forward-thinking environment where Customer Success is core to the business model

If you’re a Customer Success professional who speaks the language of Marine Insurance
, understands how brokers and insurers operate, and wants to play a key role in scaling an Insurtech platform - please do not hesitate to apply.