Account Handler

About the Role

We are seeking an experienced and client-focused Insurance Account Handler / Client Executive to play a key role in supporting our clients and delivering exceptional insurance solutions. This position requires strong technical insurance knowledge, excellent customer service skills, and a keen eye for detail.

You will work closely with clients, underwriters, and internal teams to ensure policies are accurately managed, compliant, and tailored to clients' evolving needs.

• Act as the primary point of contact for client enquiries and requests
• Build and maintain strong, long-term client relationships
• Understand client insurance needs and provide tailored advice and solutions

• Support clients with policy enquiries, changes, and renewals
• Ensure accuracy of policy documentation, endorsements, and certificates
• Liaise with underwriters to negotiate and secure appropriate coverage terms

• Analyse client risk profiles to identify coverage gaps and improvement opportunities
• Stay informed on industry trends, emerging risks, and regulatory developments

• Ensure all policies comply with industry regulations and contractual obligations
• Keep clients informed of regulatory changes and their impact

• Maintain accurate and well-organised electronic client files
• Prepare and deliver portfolio reports to clients as required

• Identify opportunities for upselling and cross-selling insurance products
• Collaborate with colleagues to support business growth initiatives

• Deliver outstanding customer service, responding promptly and professionally
• Ensure high levels of client satisfaction and retention

• Conduct peer quality checks to minimise errors and ensure accuracy
• Support continuous improvement initiatives across the business

• Strong understanding of underwriting principles and insurance regulations
• Excellent communication and interpersonal skills
• High attention to detail and accuracy in documentation
• Strong analytical and problem-solving abilities
• Comfortable working collaboratively with internal and external stakeholders
• Proficient in Acturis insurance software and Microsoft Office
• Committed to ethical business practices and regulatory compliance

• A collaborative and supportive working environment
• Opportunities for professional development and ongoing training
• Competitive salary and benefits package
• The chance to work closely with clients and make a real impact

If you're passionate about delivering excellent client service and want to grow your career within a professional insurance environment, we'd love to hear from you.

Please click to apply or send your CV to the email provided