Claims Adjuster - Crisis Management

Claims Adjuster - Crisis Management

London, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

This is a rewarding and interesting permanent role, where you will play a critical role in the Crisis Management Claims team by managing and resolving claims for our customers. The role will predominantly involve the handling of our UK & Lloyd’s Product Recall claims across multiple jurisdictions, but it will also include the handling of our War, Terrorism, Political Violence and Kidnap and Ransom claims.

In addition, we would also expect this role to support the handling of Political Risk claims.

You will work closely with your manager coordinating to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

What will your essential responsibilities include?

• Managing Crisis Management claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Strict adherence to AXA XL’s Global Claims Handling Practices.
• Always demonstrate AXA XL behaviours and values.
• Ensuring all claims are reserved wherever possible, within the reserving guidelines.
• Developing and maintaining excellent relationships with underwriters, actuaries and other departments as required.
• Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting underwriting and actuarial teams in connection with claim trends, marketing and business development.
• Provide expert customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling. Understanding and acting appropriately in respect of clients’ needs.
• Instructing and managing loss adjusters, lawyers, and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.

We’re looking for someone who has these abilities and skills:

• Experience of Specialty claims (and claims across the wider Crisis Management portfolio is an advantage).
• Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations and the subscription market (desired but not essential).
• ECF experience an advantage.
• Highly organized and possessing the ability to prioritise their workload and operate to tight deadlines.
• Understanding of the legal and regulatory requirements relevant to the business area.
• Adaptability to learn other product lines.
• Managing internal and external relationships proactively and effectively leading the market.
• Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.
• A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.
• Enthusiastic with the ability to adapt to change and new challenges.
• Trustworthy, accountable, and reliable.
• Responds positively to feedback.
• Actively participates in team development and contributes positively in team meetings.
• Demonstrates confidence when challenging existing practices and processes.
• Displays positive and inclusive behaviours to ensure everyone…