Commercial Insurance Account Handler

Overview

Commercial Account Handler – London. 35k to 50k DOE + bonus. Must have previous experience.

An established insurance brokerage is seeking an experienced Commercial Account Handler to join its professional and client-focused team. This is an excellent opportunity for an individual with strong technical insurance knowledge and a passion for delivering exceptional service to Commercial clients.

The Commercial Account Handler will play a key role in supporting a portfolio of Commercial clients, acting as a primary point of contact and ensuring insurance arrangements are managed accurately and compliantly. The role requires strong attention to detail, excellent communication skills, and a solid understanding of Commercial insurance products and regulations.

• Build and maintain strong relationships with Commercial clients
• Act as the main point of contact for client enquiries, renewals and mid-term adjustments
• Provide tailored advice based on clients  insurance needs and risk profiles
• Manage policy documentation, endorsements and certificates with a high level of accuracy
• Liaise with underwriters to negotiate and secure appropriate coverage terms
• Analyse risk exposures to identify gaps and opportunities for improved coverage
• Ensure all policies comply with industry regulations and contractual obligations
• Maintain accurate and well-organised electronic client files using Acturis
• Prepare reports and insurance portfolio reviews for clients
• Identify opportunities for cross-selling and upselling insurance products
• Conduct peer quality checks to minimise errors and maintain compliance standards
• Keep up to date with industry developments, regulatory changes and best practices

• Strong knowledge of Commercial insurance products
• Good understanding of underwriting principles and industry regulations
• Proven experience using Acturis insurance software (or smila)
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational ability
• Ability to work collaboratively with colleagues and stakeholders
• Professional, ethical and compliance-focused approach

• A supportive and collaborative working environment
• Exposure to a varied Commercial client portfolio
• Ongoing training and professional development
• A role offering stability, responsibility and career progression

This position is ideal for a Commercial Account Handler seeking to develop their career within a respected brokerage environment that values quality, accuracy and client service