Senior Claims Advocate - Financial and Professional Lines

Main Responsibilities Manage and oversee a portfolio of claims across Professional, Financial, and Cyber classes of business. Upon receipt of a claim notification, assess risk exposure and coverage by reviewing policy wordings, acknowledge receipt to the client or intermediary, and establish and maintain accurate and timely claims files and internal records. Prepare, present, and communicate claims information to insurers and clients in written and electronic formats, responding promptly to all resulting instructions, queries, and enquiries.

Monitor insurer agreement, settlement, and payment of claims, ensuring funds are paid accurately and to the correct beneficiary. Escalate any claims-related issues or concerns to management without delay. Ensure clear and timely communication of insurer instructions to clients and experts, and vice versa. Build and maintain strong working relationships with clients, insurers, and external experts through professional, responsive, and courteous engagement.

Liaise effectively with placing colleagues, including producing and maintaining claims statistics and Claims Renewal Reports for renewal and related purposes. Work closely with accounting colleagues regarding the collection and payment of funds, resolution of queries, and clearance of accounting entries. Maintain up-to-date knowledge of market developments, policy wordings, and internal systems. Monitor workload levels and provide updates to management as required.

Attend internal and external meetings when necessary. Qualifications & Experience Experience primarily handling Professional Indemnity, Financial Institutions, or D&O claims. 3-5 years' experience within a broker, insurer, law firm, or loss adjusting environment handling Professional lines claims. A solid understanding of the Lloyd's/London Market