Motor Claims Team Manager

Completed applications must be submitted by 23:55 on 8 February 2026.

Salary:
The starting salary is £47,060 which includes allowances totalling £2,928.

The salary is broken down as £44,132 basic salary, which will increase annually until you reach the top of the scale £52,652 Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Client Job Reference: 20474

The Met’s Insurance and Claims Services is an in‑house, London based police claims handling team. We are part of Finance Services, within the Met’s Commercial Services function.

The team performs a critical role for Met through a claims management function, strategic insurance programme and related internal insurable risk and indemnity services.

We respond to legal liability claims against the Met, typically for road traffic accidents involving

Met vehicles, including employer liability claims and for damage caused through forced entries to premises in the execution of warrants. The team also manages recovery of monies from third parties who are at fault in causing road traffic accidents involving Met vehicles.

The strategic insurance programme we manage protects the assets of the MPS and the related internal insurable risk and indemnity services we provide informs and enables operational areas of the Met.

We are now looking for an Insurance Motor Claims Team Manager to join our team.

Main responsibilities:

This role exists primarily to manage the Motor Claims team in dealing with a wide range of 3rd party claims and recoveries. In addition, the Claims Manager will use their expertise to address complex cases and contribute to the management of an effective motor claims third party recovery process.

You will apply your experience and understanding of technical standards in the collision repair services, to lead members of the Claims Team in the effective monitoring of motor claims spend.

The breadth of work the Insurance and Claims Services covers will challenge and develop you, whilst giving you the opportunity to positively influence and shape our future and continue to restore public trust in policing.

Successful applications should provide evidence of:

• Extensive experience in dealing with complex motor claims involving personal injury, material damage, vehicle repair and vehicle hire.
• An in-depth knowledge Civil Procedure Rules, Pre-Action Protocols, detailed knowledge of relevant case law and Judicial Studies Board guidelines to be able to settle matters of quantum.
• Experience of handling claims submitted via the MOJ Portal up to and including Stage 3 (litigation with liability agreed).
• Knowledge of handling technical personal injury claims including disputed liability and high-level quantum claims within the fast and multi‑track fixed cost process (up to £100,000 damages).
• A good understanding of the Insurance collision management process from collision report, alleged cause of collision, deciding whether to proceed with repairs or write vehicle off, as well as assessing likely final repair costs (including hidden costs).
• Some knowledge of motor vehicle valuation systems (Glassmatix and Audatex), Thatcham vehicle collision repair methods and standards, a good working knowledge of Microsoft Office Professional (especially Word and Excel) with the ability to produce Management Information to reinforce projected cost savings.
• Substantial experience in management and leadership of staff.
• The ability to identify and understand the needs of the business, as well as potential barriers, to ensure they are adequately accounted for.
• The ability to influence across varied internal and external stakeholder management group.
• Proven negotiation skills in securing reasonable costs for third party repair costs.
• Personal drive to maintain relevant technical knowledge and skills required to support front line operations and keep up to date with emerging technology and industry practices.
• Records of being result orientated, willing to take ownership for setting and achieving high standards and targets.
• Excellent oral and written communication skills with the ability to communicate both confidently and effectively on technical matters to internal and…