Account Handler

Introduction

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward.

Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

The RMP team have an exciting opportunity and is looking for an experienced Account Handler to join their team. RMP is a market leader in providing insurance solutions for the Public Sector and Education. With over 30 years of industry experience, RMP specialises in designing tailored insurance programs that meet the unique requirements of Public Sector organisations, including Police, Fire Services, and Educational Institutions.

In this role, you will provide essential support to Account Directors and clients, ensuring smooth administration of insurance policies and delivering outstanding customer service. You’ll manage client accounts, process renewals, and handle day‑to‑day inquiries with professionalism and efficiency.

• Manage a portfolio of client accounts, ensuring all needs are met.
• Handle new business, renewals, mid‑term adjustments, and cancellations.
• Assist with presentations, reports, and renewal documentation.
• Build and maintain strong relationships with clients, insurers, stakeholdersli>
• Liaise with underwriters to obtain quotes and negotiate terms.
• Respond promptly to client queries with accurate advice and information.
• Prepare and submit reports as required by management.
• Maintain up-to-date records of client interactions and transactions.
• Support client meetings and presentations when required.
• Identify and assess client risks to provide tailored insurance solutions.
• Advise on risk management strategies and suitable products.
• Ensure adherence to regulatory requirements and company policies.

• Account Handling experience
• Previous experience in an insurance brokerage or similar role preferred.
• Professional insurance qualifications (e.g., CII) are advantageous.
• Strong understanding of insurance products and services.
• Excellent communication and interpersonal skills.
• Customer‑focused with a commitment to high‑quality service.
• Strong organisational and time management abilities.
• Attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Ability to manage multiple tasks and prioritise effectively.
• Hybrid working model.
• Occasional travel for client meetings or training.
• Eligibility to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

Inclusion and…