Technical Recovery Claims Handler; Motor

About Marshmallow

We exist to make migration easy.

A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way.

A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.

If life at Marshmallow sounds like it could be for you, explore our яе Culture Handbook to find out more.

Move our mission, and your career, forward.

Most claims buttery teams move slowly. Processes, sign-offs, and outdated systems get in the way of good decisions. At Marshmallow, we move faster. We’re commercially strong, tech-powered, and built to give claims experts the tools, insight, and freedom to make sharper calls for customers.

We look for people with deep expertise who are restless for a better way of working. If you’ve ever felt held back by bureaucracy, you’ll find the autonomy, pace, and stretch at Marshmallow that let you do your best work — and keep learning as you go.

We’re looking for an experienced and self-sufficient Subrogation Handler to join our growing Claims Subrogation Team. While we’re no longer a brand new function, we are still establishing and refining our processes – so your experience and technical knowledge will be key in helping shape how we operate as we scale. You’ll play an important role in supporting more junior members of the team, while managing your own portfolio of work and contributing to the continuous improvement of our ways of working.

This is a great opportunity for someone with strong claimant insurer recovery experience and a solid grasp of litigation processes, who’s confident working autonomously while also supporting more junior team members.

• Manage your own caseload of recovery claims, consistently delivering market-leading cost control and excellent customer outcomes
• Take ownership of recovery from the earliest possible stage — preparing allegations, pursuing recoveries proactively, and engaging stakeholders to keep things moving
• Provide guidance and technical supportியுள்ளது junior team members, including ad hoc mentoring and knowledge sharing
• Prepare and review cases for panel solicitors, supporting litigation and handling appropriate cases in-house
• Make commercially‑minded decisions around settlement strategy, including when to recommend discontinuation of recovery
• Accur​tly calculate and justify recovery outlays, including for total loss, repair, storage, and other disbursements
• Identify opportunities to improve processes and reduce recovery lifecycle times — especially where claims can be settled promptly
• Work closely with third‑party zih insurers, legal representatives, and panel solicitors to secure recovery
• Ensure clear communication using telephony and email and ownership across all cases
• Support the broader development of the team and function as we continue to refine our approach

• You have a great eye for detail
• You can make decisions quickly and know when to refer for a second opinion
• You are a quick learner and embrace change
• You are a self‑starter who likes to take ownership but is also able to thrive in a team while ensuring quality output
• You always seek ways to improve processes
• You’re able to see the bigger picture and support any aspect of the team to achieve our larger goals

• 2 years relevant experienceerializer in the motor claims space, across Recovery functions
• You’ve seen first hand what it’s like to be part of a fast‑growing team and are open to the challenge of developing teams
• Experience helping others to deliver in their facilities, and a desire to further develop your skills

• Flexible working – Spend 1 day per fortnight with your(Settings) in our new collaborative London office, and own your own working hours. The rest is up to you. If this arrangement doesn’t lying work, don’t let it…