Marine Claims Handler

Introduction

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward.

Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

Join our Pen Claims team as a Marine Claims Handler. Based in London with a hybrid working model. You will manage a portfolio of marine claims, including cargo, hull, and Marine liability from notification to settlement.

You will work closely with clients, brokers, and underwriters, providing excellent service and technical expertise.

This role offers the chance to make a real impact in a collaborative and supportive environment by contributing to the development and improvement of the marine claims function and processes.

• To investigate, negotiate, and resolve marine claims in accordance with policy terms and conditions, best practices, and service standards.
• To maintain accurate and timely records of claims data, correspondence, and financial transactions in the claims system.
• To communicate effectively and professionally with internal and external stakeholders, such as clients, brokers, underwriters, surveyors, lawyers, and regulators.
• To monitor and manage claims reserves, payments, and recoveries, ensuring compliance with internal and external guidelines and regulations.
• To identify and report on trends, issues, and opportunities related to marine claims, and propose solutions and recommendations.
• To participate in claims audits, reviews, and training, and provide feedback and support to colleagues and managers.
• To keep abreast of market developments, legal updates, and industry best practices in marine claims.
• To perform any other duties as assigned by the Marine Claims Manager or senior management.

• Experience in handling marine claims, preferably in an insurance company or a broker.
• A relevant professional qualification, such as CII, ACII, or AMIM, or working towards one.
• A sound knowledge of marine insurance products, policies, and markets.
• A strong analytical and problem‑solving ability, with attention to detail and accuracy.
• An excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
• A self‑motivated and proactive attitude, with the ability to work independently and as part of a team.
• A flexible and adaptable approach, with the ability to cope with changing priorities and deadlines.
• A proficient in using MS Office applications and claims systems.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop…