Senior Claims Handler

Senior Claims Handler – Gallagher

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At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

Our Gallagher Specialty Casualty & Property Claims team are seeking a dynamic and experienced Senior Claims Handler to join our established team. Working directly with our Clients and Brokers you will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues. You will be handling claims from beginning through to conclusion, focusing on making a difference in the outcome of a claim and ensuring we continually meet and exceed our client’s expectations.

Our team is composed of strong, like‑minded professionals who are deeply engaged and committed to delivering exceptional service. We pride ourselves on being focused and driven, always striving to exceed expectations and achieve the best possible outcomes for our clients. Each member of our team brings a high level of expertise and dedication, ensuring that we maintain the highest standards of quality in everything we do.

We foster a collaborative and supportive environment where every team member is encouraged to grow and develop their skills. With great progression opportunities available, we are committed to helping our team members advance their careers and achieve their professional goals. We believe in investing in our people and providing opportunities for career advancement. Our team members have access to a range of professional development resources and are encouraged to pursue their career aspirations.

We recognise and reward hard work and dedication, offering clear pathways for progression within the company.

If you are a dedicated professional with a passion for claims handling and a commitment to excellence, we would love to hear from you! We’re happy to consider candidates based in Chelmsford or London who are flexible to travel.

• Advise and update your clients about relevant events and discussions during their claim. Ensure complete customer satisfaction during what can be a stressful time.
• Regularly assess the status of claims with clients, insurers, and/or their advisors/solicitors, including updating and informing them of any additional information acquired during the claims process.
• Offer appropriate technical advice to clients throughout the duration of the claim.
• Encourage, show compassion, and effectively balance your client’s expectations.
• Ensure your market, insurance, legislation, and other technical knowledge is developed and maintained.
• Run claims efficiently and keep the system updated with all relevant information.
• Ensure that claims statistics are accurate and produced in accordance to SLAs.

• Previous experience handling Casualty Claims within the London Market.
• Cert CII/ Dip CII (Chartered Insurance Institute) qualification desirable and educated to GCSE standard or equivalent.
• Previous experience within the insurance industry and expert claims handling focus within Casualty.
• Strong client service drive along with forward planning and analytical skills.
• Exceptional communications skills, task focused, and keen to develop your career.
• Able to spot potential risks and seek…