Senior Claims Adjuster - Property

Job Description

We have a new role available for a Senior Property Claims Adjuster. This role will work within the London Property Claims team ensuring accurate assessment and proactive management of claims from the beginning to the end of their lifecycle. This should be carried out in accordance with the conditions of the cover, CHUBB Policy and Procedures and agreed Service Level Agreements (SLAs) for internal and external customers.

You will be required to independently handle a portfolio of technically complex and high‑value Commercial Property and Real Estate claims, within agreed authority limits. Specific experience in Real Estate claims would be highly beneficial. We are looking for a team player with a positive attitude capable of working under pressure to join the complex and high‑value claims team based in London.

Key Responsibilities

• Accurately assess and evaluate a high volume of technically complex UK, International and Multinational property and Real Estate claims.
• Analyse and apply policy coverage accurately to all assigned claims, ensuring claims are adjusted in accordance with applicable coverage and handled promptly within agreed service levels. Negotiate and settle claims proactively in accordance with Company guidelines and best practices.
• Identify complaints and recognise customer expressions of dissatisfaction to ensure such issues are handled or escalated in a timely, accurate manner in line with the Complaints Policy and Procedures.
• Instruct, liaise with and manage external vendors, monitoring quality and cost of services to ensure required technical and service standards are met.
• Maintain personal adherence to CHUBB Policy and Procedures and regulatory requirements, demonstrating awareness of compliance requirements and personal responsibility for regulatory control mechanisms.
• Develop and maintain technical knowledge, expertise and CHUBB behavioural competencies in line with the personal development process.
• Maintain and develop key internal and external relationships, including Underwriting, Actuarial, Broker and key Customer Accounts for issues such as late notification of claims, case progress, and issuing specific insured requirements within SLAs.
• Support and assist claims operational initiatives and projects as directed by the Property Claims Team Manager.
• Support and develop the team by conducting regular peer audit reviews.

Qualifications

• In‑depth experience in a customer‑facing role within a Broker, Insurer or Loss Adjuster, independently handling complex and technically challenging Property and Business Interruption claims.
• Judgement and decision‑making capability.
• Strong attention to detail.
• Professional customer‑service experience demonstrating a high standard of care.
• Awareness of Fraud and Regulatory Compliance as it applies to the Insurance Industry.
• Experience in MS Office Packages.
• ACII or progression toward it preferred but not essential.

Benefits

• Competitive salary & pension scheme.
• Discretionary bonus scheme.
• 25 days annual leave plus ability to purchase 5 additional days.
• Hybrid working options.
• Private Medical cover.
• Employee Share Purchase Plan.
• Life Assurance.
• Subsidised gym membership.
• Comprehensive Learning & Development offerings.
• Employee Assistance programme.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Integrity, client focus, respect, excellence, teamwork. Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients and business partners with equality, fairness and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.

Mid‑Senior level

Full‑time

Finance and Sales

Insurance

Location:

London, England, United Kingdom