Automation Lead

Position: Intelligent Automation Lead
Location: Greater London

Purpose of the role:
CANDIDATES MUST BE ELIGIBLE FOR SC CLEARANCE     The Intelligent Automation Lead is responsible for end-to-end ownership of defining, designing, and delivering intelligent automation solutions across major programmes. This role leads a multi‐disciplinary delivery team to build scalable, secure, and high‐quality automations and agentic AI solutions, leveraging low‐code platforms and hands‐on AI agent development. The role is accountable for outcomes from discovery through to delivery, adoption, and benefits realisation.
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* Job title:

** Intelligent Automation Lead
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* Job Description:

**** What you'll be doing:
**** End-to-End Delivery Ownership
*** Own the full lifecycle delivery of intelligent automation solutions, including discovery, process assessment, solution design, build, test, release, hypercare, and transition to BAU.
* Lead intelligent automation delivery across major programmes, ensuring solutions are delivered on time, to quality, and aligned to business outcomes.
* Define and manage delivery plans, roadmaps, estimates, dependencies, and risks across automation work streams.
* Balance quick wins with complex, high‐value automation opportunities to maximise value and impact.
** Solution Definition, Design and Architecture
*** Define and design end-to-end intelligent automation solutions across low‐code and pro‐code components.
* Translate business requirements into scalable, secure, and maintainable solution designs and architectures.
* Own technical decisions including patterns, standards, reusability, environment strategy, ALM, and release approach.
* Ensure solutions meet enterprise standards for security, performance, reliability, and supportability.
** Delivery Leadership and Team Management
*** Lead, mentor, and develop a multi‐disciplinary delivery team including developers, architects, analysts, and QA.
* Set clear delivery standards and ensure consistent, high‐quality outputs across the team.
* Provide hands‐on technical leadership, including design reviews, solution assurance, and coaching.
* Drive continuous improvement in delivery ways of working, quality, and productivity.
** Low‐Code Automation Platforms
*** Lead delivery using low‐code intelligent automation & Agentic AI platforms, with strong hands‐on expertise in Microsoft Power Platform (Power Automate, Power Apps, Power BI, Copilot Studio).
* Deliver solutions using Amazon Quick Suite (QSuite), applying equivalent delivery rigor, governance, and engineering standards.
** Join Capita – Where Innovation Meets Opportunity
** Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference.
Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you.

** Check out our website
*** A competitive basic salary
* 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
* Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
* Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
** What we hope you’ll do next:
** Choose ‘Apply now’ to fill out our short application, so that we can find out more…