Regional Service Director

Position: Regional Service Director I
Location: Greater London

Regional Service Director - UK&I page is loaded## Regional Service Director - UK&Ilocations:
London time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
April 16, 2026 (30+ days left to apply) job requisition :
R0016610

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
** Role Overview
** The Service Director is a strategically important role responsible for the delivery of the IT support service within a region, serving users across multiple entities (Dual, Broking and Howden RE).. The Service Director must balance the competing priorities of multiple executive stakeholders (COOs, CIOs, CEOs and HGS).The Service Director will represent the regional businesses requirements into Group IT services, and Group IT services strategy and ways of working within the business, ensuring the businesses needs are understood and Group IT deliver against SLAs.
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* Key Responsibilities:

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* ** Strategic leadership**:
Balance the competing priorities of the regions’ business units and country specific requirements, working with the Group Heads of to deploy resources in the most efficient way. Maintain and promote awareness of emerging cyber security threats and the risks they pose to IT infrastructure and support services.. Additionally, the service director will need to support Group-led, strategic initiatives as they arise, for example the implementation of the new Target Operating Model for technical services and IPO readiness programme.
* ** Relationship management:
** Build relationships in each business and entity served by Group, ensure a deep understanding of the nuances of each business and their requirements while striving for consistent service delivery. Be the go-to person for all businesses in the region, representing them into Group. Ensure all resources within the hub have a shared understanding of the strategy for IT support and deliver with this in mind.  

Be an active part of the technical services leadership team influencing strategy, governance and standards and driving adoption within the region. This person will be the escalation point in the region for urgent requirements and issues.
* ** Demand planning:
** This person will play a key role in annual budgeting and demand forecasting, understanding the business needs and ensuring the Group IT teams are prepared to support.
* ** Decision making**:
Act as a trusted partner to the business making decisions to best support and balance the requirements of the region. This person will act as (or help facilitate)  + regional representation at the Architecture Review Board when projects are presented  + regional representation at the Change Advisory boards, ensuring impact is considered or to support a change which is required for their region.  

+ Deep technical skills

Have and maintain relevant IT skills, be proficient in enterprise architecture methodologies and frameworks, as well as product development methodologies. Be knowledgeable on various cloud, network, storage and security technologies, as well as cloud computing models and services particularly Microsoft technologies.

Qualifications and

Experience:

* Degree in Information Technology, Computer Science, Engineering, or related field (MSC preferred).
* ITIL v4 certification required; PMP, CISSP, or equivalent credentials strongly preferred.
* Cloud certifications (AWS, Azure, or GCP) desirable.
* 10+ years in technology roles, with 5+ years in leadership
* Track record of operating across complex international environment supporting a business across multiple Divisions /…