Trading Floor Desktop Support Engineer

We have a current opportunity for a Trading Floor Desktop Support Engineer on a permanent basis. The position will be based in London. For further information about this position please apply.

Key Responsibilities

Provide L1/L2 desktop and application support to traders and other front‑office users
Troubleshoot issues related to Windows 11, O365, Outlook, network connectivity and hardware
Support and maintain trading turrets, dealer boards, and voice systems
Rapidly troubleshoot Excel pricing sheets, including broken formulas, incorrect references, or data link issues
Assist with market data add‑ins (Bloomberg API, ICE, CME add‑ins)
Manage incident tickets and escalate where appropriate
Perform desktop builds, upgrades, and deployments using enterprise tools
Support trading floor moves, device rollout projects, and hardware refresh plans
Work closely with infrastructure, network, app support, and dev engineering teams
Participate in shift patterns or on‑call rotations as needed
Ability to create clear KB documentation

Required Skills & Experience

2-5+ years' desktop or trade‑floor support experience
Strong understanding of Windows OS, Active Directory, Microsoft 365
Advanced Excel debugging including formula tracing, named ranges, dependency checking
Ability to communicate effectively with front‑office users
Experience in a financial services or fast‑paced trading environment
Basic understanding of ITIL processes

Desirable Skills

Familiarity with Excel-based pricing models used in front‑office teams
Turret / voice trading systems (Cloud9)
SCCM/Intune
Power Shell scripting
Basic networking (DHCP, DNS, VLANs)
Understanding of equities, FX, fixed income, or derivatives workflows
ITIL Foundation
SQL query building basic level

Personal Attributes

Calm, confident, and solution‑driven
Strong attention to detail
Excellent communicator, especially under pressure
Proactive, resourceful, and able to prioritise effectively
Comfortable supporting demanding front‑office stakeholders

To find out more about Huxley, please visit

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ
, United Kingdom | Partnership Number | OC(phone number removed) England and Wales