Implementation Consultant; SaaS​/Salesforce​/AI Hybrid

Implementation Consultant (SaaS / Salesforce / AI) – London Hybrid – £50–55k

We are hiring an Implementation Consultant to help deploy our clienteling platform to global retail brands.

Proximity powers clienteling technology used by international retailers to help store teams build real customer relationships through data, messaging and AI-driven engagement.

We are growing quickly across new markets and customers and are expanding our implementation team.

This role suits someone who sits comfortably between technology and delivery. You might currently be a Salesforce Administrator, Implementation Consultant, Solution Consultant or Technical Business Analyst who enjoys working with both engineers and customer teams. You understand how SaaS platforms are configured, integrated and deployed, and you enjoy turning complex systems into working solutions for real customers.

The role offers a structured path into leading enterprise implementations. You will start by working alongside experienced consultants and platform specialists, building deep knowledge of the product and contributing to live projects before progressing into full implementation ownership.

Over time you will become a fully accountable Implementation Consultant, owning customer deployments from signed contract through to go-live.

In your first months you will:

• Support configuration and customer change requests
• Contribute to active implementation projects
• Build a strong understanding of the Proximity platform and integration patterns

Within around six months you will:

• Lead smaller implementations independently
• Own defined work streams within larger programmes
• Act as the primary contact for selected customers

The role involves working with APIs, data models, integrations and AI-enabled capabilities to help retailers adopt technology that transforms how they engage customers.

This is a global role and will involve international travel.

• Experience contributing to or leading SaaS or software implementations
• Strong Salesforce administration capability including configuration, Flow automation, permissions and security
• Understanding of APIs, integrations and data models
• Experience working with retail or omnichannel technology teams
• Confidence working with both technical teams and senior business stakeholders

This role requires experience contributing to or leading real SaaS or Salesforce implementations rather than purely internal administration roles.

• Right to work in the UK
• A European language would be desirable

• Company pension scheme
• Flexible hybrid working in London
• Nomad working for up to four weeks per year
• An additional day off for your birthday

Proximity is a scale-up with a live global platform, real enterprise customers and a modern API-first architecture. AI is already embedded across workflow, insight and engagement.

People who enjoy ownership, learning quickly and shaping how things are done tend to thrive here.

If you are looking for a role where you can grow into leading enterprise implementations rather than simply supporting them, we would love to hear from you.