Salesforce Solution Architect - Service

Job Title: Salesforce Solution Architect - Service

Location: London, UK

Salary: Competitive salary and package dependent on experience

Level: Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity.

"Across the globe, one thing is universally true of the people of Accenture:
We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us."
- Julie Sweet, Accenture CEO

Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo‑charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment – we have the energy and pace of a start‑up merged with the stability of a well‑established Salesforce capability (Accenture has been delivering Salesforce‑powered transformation for over 15 years).
We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce’s multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations.

As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools.

You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you’re looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role.

As part of our global team, you'll be working with cutting‑edge technologies and will have the opportunity to develop a wide range of new skills on the job.

We are seeking a senior, client‑facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain
, including digital engagement, contact centre transformation, omni‑channel service operations and workforce optimisation
. You will own end‑to‑end architecture for complex service‑led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self‑service channels.
The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high‑performing service organisations run, and can translate that into scalable Salesforce‑led solutions. You are creative, human‑centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences.

• Own the end‑to‑end solution architecture across Service Cloud, Omni‑Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms.
• Lead and facilitate client design workshops to understand service‑domain requirements and translate them into clear, scalable target architectures.
• Define solutions that…