Associate Salesforce Product Manager

As a Product Associate in the Salesforce team at JP Morgan Personal Investing, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and internal stakeholder feedback to fuel the creation of innovative products and continuously improve existing offerings for our internal customers. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our platform and ongoing success.

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our stakeholders through ongoing discovery
• Supports the collection of user research and business processes mapping to inform the strategic product roadmap and provide insight on potential product features that provide value to stakeholders
• Owns end to end delivery of entire features and contributes to key initiatives
• Considers and plans for upstream and downstream implications of new product features on the overall platform experience
• Writes the requirements, epics, and user stories to support product development
• Acts as a scrum master to coordinate sprint activities for the delivery team
• Coordinates and participate in peer and business testing to ensure new solutions meet the requirements and are ready for production rollout
• Supports and trains end-users to drive adoption and maximize the platform’s capabilities
• Partners with cross-functional teams to assist with broader Salesforce initiatives and improvements
• Participates in release and change management activities, compliance with the firm’s risk, controls, and regulatory standards
• Analyzes, tracks, and evaluates product metrics across the product development life cycle
• Configures complex reports and dashboards to enhance service operations

• Experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Exposure to operational management and change readiness work streams
• Developing knowledge of data analytics and data literacy
• Previous experience with the Salesforce platform, ideally as an Administrator or Consultant including but not limited to reporting & dashboards, standard data model and object relationships, security model, sales & service cloud capabilities

• Salesforce Administrator certification
• Excellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities etc.
• Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets etc.

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