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3rd Line Support
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-03-10
Listing for:
Premier Group
Full Time
position Listed on 2026-03-10
Job specializations:
-
IT/Tech
Systems Administrator, IT Support
Job Description & How to Apply Below
Location: London (Office-based during probation, then hybrid 2/3 split)
Job Type: Permanent
Salary: Up to £45,000
Start Date: ASAP
OverviewI’m seeking an experienced 3rd Line Support Engineer to join my client, a well-established MSP with over 30 years in the industry. In this role, you’ll handle escalations, complex technical issues, and major incidents, acting as the subject matter expert for challenging cases. You may occasionally be required to visit London-based customers onsite to provide hands‑on troubleshooting and resolution.
This candidate MUST have experience working as a 3rd Line Support for an MSP.
- BSc (or equivalent) in Computer Science, Information Technology, or related field
- Strong background working in a busy MSP service desk environment within an ITIL-driven framework (Incident, Change, and Problem Management)
- Expertise in managing Major Incidents
, including Root Cause Analysis (RCA) and Reason for Outage (RFO) reports - Microsoft 365 administration and support
- Microsoft Active Directory, Exchange, AOVPN, Windows Server OS
- Intune, Endpoint Management, MDM solutions
- Scripting with Power Shell
- Knowledge of File System Technologies
- Strong understanding of core domain services:
DNS, DHCP, VPN
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