User Experience Designer

• 6-month Fixed Term Contract with potential to go permanent
• Hybrid in West London

We’re partnering with a market-leading events and exhibitions business that delivers large-scale, international exhibitions and industry communities across multiple sectors.

They’re in the middle of a serious digital transformation – investing heavily in product, UX, engineering, CRM and cloud – with a clear mandate to modernise their technology ecosystem and compete with more digitally mature players in the market.

This is a brand-new UX role, reporting directly into the Head of Product, and working closely with Product, Engineering, CRM, Marketing and Event teams.

• Own and design end-to-end experiences across: registration journeys, event apps, exhibitor & sponsor tools, internal platforms, post-event engagement
• Working on defined journey maps and turning scoped concepts into wireframes and prototypes
• Taking a single step in a wider journey and refining it into something intuitive and conversion-focused
• Collaborating with Delivery team once projects move into build
• Influencing stakeholders who aren’t designers or technologists
• High-level, strategic UX with hands-on prototyping.

• Prototype quickly and bring ideas to life
• Shape user journeys from the ground up
• Influence non-tech stakeholders (marketing, sales, ops)
• Proven experience in complex digital ecosystems (not just single-product UX)
• Strong journey mapping and service design capability
• Comfortable working independently
• Strong portfolio demonstrating end-to-end thinking
• Proficiency in Figma

Bonus: Experience in events, exhibitions, marketplaces or similarly complex, multi-stakeholder environments.