Amazon Connect Sales Architect

Job Description Job Title

Amazon Connect Sales Architect

Competitive salary and package (Depending on level of experience)

London (must be willing to travel to client sites throughout the UK on an ad hoc basis)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture:
We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO

Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.

A seasoned technology leader with deep expertise in Amazon Connect and AWS ecosystem, responsible for driving contact center modernization initiatives. Proven ability to lead cross-functional teams, deliver enterprise-grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. Lead the end-to-end delivery of Amazon Connect-based contact center solutions. Oversee design, architecture, and implementation across AWS services such as Lambda, Lex, S3, and Contact Lens.

Project Role Description - Lead the design, development, and delivery of scalable Amazon Connect-based contact center solutions. Oversee technical execution, mentor development teams, and ensure alignment with business goals. Collaborate with cross-functional stakeholders to drive innovation, maintain compliance, and optimize customer experience through AWS services such as Lambda, Lex, and Contact Lens.

As a team:
We partner with enterprise clients to Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.

• Team Leadership:
  Drive end-to-end ownership of a team responsible for the design, development, and implementation of cloud-based contact center transformation initiatives, leveraging platform-led solutions across enterprise environments.
• Business Development:
  Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust and continuous pipeline of strategic opportunities and transformation projects.
• Market Engagement:
  Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs in terms of skill, scale, and specialization.
• Talent & Practice Growth:
  Build and expand the practice by actively participating in talent acquisition, while also nurturing, mentoring, and upskilling current team members to meet evolving technology and client demands.
• Project Delivery Excellence:
  Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders.

• 10 years minimum hands-on experience with Amazon Connect Contact Center
• Seasoned techno-functional professional with significant experience working on a large-scale business / operational transformation project
• Good understanding of contact center technology landscape.
• An understanding of AWS Cloud platform and services with Solution architect skills.
• Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc.
• Deep functional and technical understanding of APIs and related integration experience.
• Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms.
• Ability to understand customer challenges and requirements, and to address these challenges/requirements in a differentiated manner.
• Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
• Excellent communications skills.
• Strong program management / people management skills - Must have skills.
• Amazon Connect flows, AWS Lambda, Amazon Connect Contact Center - Mandatory Skills 1.AWS contact center, Amazon Connect flows, AWS Lambda, API Gateway, Dynamo
  
  DB, S3, Cloud Watch, IAM policies, AWS Lex. 2.In-depth knowledge of…