Commerce Business Analyst - SFCC​/Demandware

Net2

Source Inc. is one of the fastest growing diversities certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East.

Location – London, UK

Mode of Work – Hybrid 2-3 Days Onsite per Week

Type of Hiring – Permanent

Skills

Mandatory

Skills:

Ecommerce Business Analyst – Salesforce Commerce Cloud (SFCC / Demandware)

Role

Summary:

We are seeking an experienced Ecommerce Business Analyst with strong core BA skills and hands-on experience with Salesforce Commerce Cloud (SFCC / Demandware). The ideal candidate will act as a bridge between business stakeholders, product owners, and technical teams to deliver high-quality ecommerce solutions across web and mobile platforms.

This role requires deep understanding of ecommerce concepts
, SFCC Business Manager
, storefront capabilities
, and agile delivery practices
, along with the ability to translate business requirements into clear, actionable user stories.

Required Skills & Qualifications

Mandatory Skills

• Proven experience as a Business Analyst in ecommerce projects
• Hands-on experience working with Salesforce Commerce Cloud (SFCC / Demandware)
• Strong understanding of Agile / Scrum methodologies
• Experience writing user stories, acceptance criteria, and functional documentation
• Excellent communication and stakeholder management skills

Technical & Functional Skills

• Familiarity with ecommerce analytics, tagging, and data layers
• Ability to work closely with developers, QA, UX, and product teams
• Experience supporting web and mobile commerce platforms

Nice to Have

• Experience working with global ecommerce implementations
• Knowledge of headless commerce or API-driven architectures
• Exposure to Salesforce ecosystem (CRM, Marketing Cloud, Order Management)
• Experience with tools like JIRA, Confluence, Azure Dev Ops
  , or similar

Soft Skills

• Strong analytical and problem-solving mindset
• Ability to manage multiple stakeholders and priorities
• Comfortable working in fast-paced, iterative delivery environments
• Detail-oriented with a strong focus on quality and customer experience

Key Responsibilities:

Business Analysis & Agile Delivery

• Lead end-to-end requirement gathering through workshops, stakeholder interviews, and document analysis
• Refine and analyse requirements to ensure clarity, feasibility, and alignment with business goals
• Collaborate closely with the Product Owner to understand requirements from a business and customer perspective
• Convert business requirements into clear, well-defined user stories with acceptance criteria
• Conduct backlog grooming / refinement sessions with Product Owner and Development teams
• Act as the primary point of clarification for development and QA teams throughout the sprint lifecycle
• Support sprint execution by answering functional queries and resolving requirement-related ambiguities
• Demonstrate sprint deliverables to Product Owner and stakeholders during sprint reviews
• Obtain formal acceptance and closure of completed user stories
• Ensure traceability between business requirements, user stories, and delivered functionality

Ecommerce Domain Expertise

• Apply strong ecommerce domain knowledge to solution design and requirement definition
• Demonstrate understanding of core ecommerce concepts such as:
• Product catalogs, categories, pricing, promotions
• Cart, checkout, payment, shipping, taxation
• Order management, returns, and customer accounts
• Understand website and mobile commerce platforms
  , including:
• Responsive design and viewports
• Differences between desktop, mobile web, and mobile app experiences
• Work with data layers to support analytics, tracking, and personalization use cases
• Possess a foundational understanding of web accessibility standards (WCAG) and their impact on ecommerce UX.

Salesforce Commerce Cloud (SFCC / Demandware)

• Strong understanding of Salesforce Commerce Cloud architecture and concepts
• Hands-on experience with SFCC Business Manager
  , including:
• Catalogs and products
• Price books and promotions
• Content assets and pages
• Customer and order management
• Site preferences and configuration
• Collaborate with technical teams on storefront features and backend configurations
• Understand and support third-party integrations with SFCC, such as:
• Tax and shipping providers
• Analytics, personalization, and marketing tools
• ERP, OMS, and CRM integrations
• Assist in impact analysis and requirement definition for SFCC upgrades, enhancements, and releases.