Business Process Lead, Data

Location: London Headquarters, UK
Reports to
:
Senior Manager, Location Master Lead
Contract: Full-time and permanent.

Data availability and accuracy is central to enable comprehensive analysis and develop accurate key performance indicators globally. Chanel has deployed a Global Location Master as a strategic source of this data. It is a cross‑divisional ®ional solution providing Location data to support business needs of a variety of areas such as enhancing client experience, enabling efficient use of boutique space, Point‑of‑Sales, Sustainability reporting etc.

The demand for this data as well as new features continues to evolve.

Role holder will act as day‑to‑day project manager, meeting the needs of consumers of Location Master. She/he will also be part of Chanel’s Data Governance organisation and contributing to wider objectives. She/He will report the programme lead.

You’ll join a team that is responsible for delivering continuous enhancements and maintaining existing Location Master Data Management (MDM) Solutions. As a senior member of this team, you’ll help build, develop, and grow relationships with stakeholders.

• Deliver on vision of location master data set by the programme lead including directing and supporting offshore resources in delivering the project plan in a timely manner
• Contribute to development of future roadmap
• Educate on the potential use of Location data for their function to enhance performance
• Promote effective use of Location Master data and solutions
• Manage existing business processes and develop new ones needed to meet the needs of Location Data consumers
• Maintain project documentation for training, usage and decision making
• Manage stakeholder communication via established forums such as Working Groups, resolving dependencies and balancing expectations

• Capture, refine and document new business requirements, including leading Business workshops
• Provide functional design
• Provide thought leadership on process best practice and build consensus across multiple stakeholders
• Generate effective solutions and support prioritisation for value‑driven enhancements
• Influence senior stakeholders to reach sensible practical decisions and act as a ‘translator’ between technical teams and the business
• Review and approve designs with Data Architecture and IT delivery teams
• Define UAT strategy and explain/agree with business stakeholders
• Define and/or review the test plans and create detailed test cases
• Perform the QA/Testing
• Proactively manage changes in scope, identify potential risks, and propose contingency plans
• Develop and execute Change Management strategy, including onboarding and training of new stakeholder/systems
• Provide business support for maintenance of MDM solution

• Excellent ability to effectively use complex analytical, interpretive, and problem‑solving techniques
• Excellent communication skills, with ability to influence senior stakeholders; ability to adjust communication style for the target audience
• Ability to translate between functional needs and specs for solution
• Excellent attention to detail, with an ability to work carefully and conscientiously to deliver accurate results
• Excellent organisational skills, with an ability to multitask and adapt to change
• Proven experience with generating creative solutions, differentiating, and prioritising realistic enhancements and driving change‑related projects
• Strong experience of developing data flow and conceptual/logical data models
• Strong understanding of risk management practices
• Demonstrable knowledge of Reference or Master Data Management (ideally Reltio)
• Ability to analyse and manipulate data
• Ability to build consensus across multiple stakeholders

• An opportunity to work in a global organisation
• Experience of working for an organisation that is seeking to improve the daily business lives of our colleagues
• A job that will be challenging and develop the overall skill set of the individual

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.