ESM CIO

Reports to: Konecta Group CIO – Jean-Michel ANDRE

Location: UK – London – ESM Region :
English Speaking Markets (USA, Canada, UK, SA, India)

Scope: IT operations, projects, and teams within English Speaking Market (ESM) Region, in alignment with Group IT strategy and other IT teams based all around the world (Europe, Latam, MEA)

The ESM CIO ensures that IT services within the region are delivered securely, efficiently, and in alignment with Group IT strategy. In addition to this the ESM CIO should be able to propose our services to the market and ensure the IT department is acting as a profit Centre for the business. He has a strong expertise in delivering IT operations (ITIL).

Acting as the operational relay of the CIO, he/she drives IT transformation, manages resources, and guarantees that Business and local needs are covered while respecting Group standards and budgets.

• Implement Group IT strategy and standards at regional level.
• Define regional IT roadmap aligned with business priorities and CIO directives.
• Contribute to Group governance forums and represent regional requirements.
• Contribute to answer to Customers tenders in collaboration with the Commercial teams. (Defining the architecture and the adequate resilience to serve the requirements in terms of SLAs)

• Ensure continuity, performance, and security of IT operations (network, workplace, servers, cloud).
• Manage incident, change, and problem processes to guarantee service quality (SLA compliance).
• Develop dashboards and KPIs to monitor IT performance.

• Coordinate deployment and adoption of Group applications and platforms in the region.
• Support local business units in digital projects, ensuring alignment with Group architecture.
• Anticipate technological changes (AI, GenAI, automation) and assess their impact.

• Apply Group cybersecurity and compliance policies (GDPR, local regulations).
• Manage risk assessments and remediation plans with the CISO.
• Prepare and monitor the regional IT budget (opex & capex) on Group Taxonomy.
• Negotiate resources, optimize costs, and identify savings opportunities.
• Report accurately to Group CIO and Finance.
• Lead and develop regional IT staff (training, career paths, performance reviews).
• Plan and distribute workload across teams.
• Liaise with other Regional’s CIO and Corporate IT teams for IT convergence
• Manage local IT vendors and service providers, ensuring quality and efficiency.

• Compliance with Group IT standards, policies, and deadlines.
• Service quality and business satisfaction levels. (SLA’s and NPS)
• Budget accuracy and cost optimization. (Cash view and EBIT)
• Growth and development of regional IT competences.

• Master’s degree in IT, Engineering, or related field.
• 8–12 years’ IT experience, including at least 5 years in management.
• Solid expertise in IT operations, infrastructure, applications, and cybersecurity.
• Knowledge of digital/customer experience businesses, and AI technologies,
• Strong leadership, negotiation, and communication skills.
• Fluency in English; other languages (French and Spanish) are a plus.

• Strong alignment between Business - country IT and Group IT.
• Stable, secure, and cost efficient IT services.
• Successful contribution to Group digital transformation (AI, cloud, automation).
• Engaged and skilled regional IT teams.
• Strong communication and relationship skills to interact with Business and other IT teams
• Strong commercial profile, able to sell IT services to the market