Dynamics 365 Functional Consultant
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-03-09
Listing for:
Norton Blake
Full Time
position Listed on 2026-03-09
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant, Data Analyst
Job Description & How to Apply Below
Microsoft Dynamics 365 Functional Consultant, London/Hybrid, £660/day (Inside IR35)
We are looking for an experienced Microsoft Dynamics 365 Functional Consultant with deep expertise in Customer Service and Field Service modules. The ideal candidate must have delivered large-scale, multi-entity enterprise implementations and worked closely with business stakeholders to design scalable service operations.
Key Responsibilities Business & Solution Design- Lead discovery workshops with enterprise stakeholders
- Conduct Fit-Gap analysis and solution blueprinting
- Translate complex service processes into D365 configurations
- Design end-to-end case management and field service workflows
- Define enterprise service KPIs and SLA frameworks
- Case lifecycle management
- Entitlements & SLA configuration
- Knowledge Management
- Omnichannel configuration (Chat, Voice, Social)
- Queue & routing rules
- Service Analytics & dashboards
- Work Order lifecycle configuration
- Resource Scheduling & Scheduling Board
- Resource Scheduling Optimization (RSO)
- Inventory & Asset Management
- Preventive maintenance & service contracts
- Mobile workforce configuration
- Data migration planning & validation
- UAT coordination & training delivery
- Change management support
- Work with technical teams on integrations
- Governance & CoE alignment
- 6-12 years in Microsoft Dynamics CRM / D365
- Minimum 3-5 years in:
- Customer Service
- Field Service
- Experience in at least 2 large enterprise implementations
- Exposure to high-volume case environments
- Experience in Agile / SAFe programs
- Strong stakeholder engagement skills
- Ability to interact with senior business leaders
- Process-first mindset
- Strong documentation and presentation ability
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×