IT Operations Analyst

IT Operations Analyst – Waterloo – Hybrid Working – Full Time – Permanent – Grade 4

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.

The role of the IT Operations Analyst exists to ensure the stability, resilience, and performance of Currys’ technology estate across all channels and business units. Currys’ technology environment is broad, fast-moving and mission critical, spanning everything from e-commerce platforms and store point-of-sale systems to supply chain applications, colleague devices, logistics technologies and cloud infrastructure.

The IT Operations Analyst plays a central part in making sure that all these systems work reliably and consistently. At its core, the purpose of the role is to drive operational excellence by managing, challenging and coordinating the delivery of services provided by multiple external partners. Currys relies on a multi‑vendor model, where numerous specialist suppliers support different layers of the technology stack – infrastructure hosting providers, application support partners, cloud services, network carriers, end‑user computing vendors, monitoring specialists and more.

The IT Operations Analyst ensures that these vendors perform to the highest standards and work together seamlessly, especially during periods of peak operational load.

The IT Operations Analyst plays a pivotal role in ensuring that Currys’ technology services operate smoothly, reliably, and consistently across the entire business. The responsibilities of this role span operational coordination, vendor performance management, major incident response, service improvement, data‑driven analysis, and cross‑partner orchestration.

• Hold vendors accountable for effective service delivery across all technology domains
• Coordinate multi‑vendor response during major incidents and operational disruptions
• Lead structured vendor performance reviews and ongoing governance mechanisms
• Analyse incident trends and performance data to drive continual improvement
• Ensure robust root cause analysis and conclusion of vendor remediation activities
• Drive partner adoption of best practices and operational improvements
• Coordinate technology readiness and cross‑vendor preparation for peak trading periods
• Participate in an out‑of‑hours rota to manage incidents and vendor escalation
• Provide clear communication to internal stakeholders during incidents and operational events
• Build cross‑functional collaboration across internal technology teams
• Support knowledge transfer, documentation and operational run books
• Promote automation, monitoring and proactive alerting practices across vendors
• Influence cost optimisation and vendor efficiency

• 5+ years proven experience managing or coordinating multiple technology vendors across IT operations, infrastructure, applications, networks or end‑user computing
• Strong ability to challenge suppliers constructively on performance, quality, cost and delivery expectations
• Ability to analyse operational data, identify patterns, and translate findings into clear actions, insights, and service improvements
• Confident communicating technical issues in simple, business‑friendly language for non‑technical stakeholders
• Skilled at influencing, building relationships and driving accountability across partners and internal teams
• Strong organisational skills with the ability to manage competing priorities, high‑pressure issues and events, and time‑sensitive escalations
• Demonstrated ability to innovate as part of continual service improvement to enhance operational efficiency and strengthen the stability of the technology estate
• Comfortable participating in an out‑of‑hours on‑call rota, and managing incident activity during evenings, weekends or peak trading periods
• Proficient in use of Microsoft PowerPoint, Excel, Word, Teams, and Atlassian Confluence/Jira

• Degree level education in a computing related subject
• 5+ years’ experience in an IT service operations role or similar within a large organisation

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on‑going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email  and we’ll do our best to help.