Lead Solutions Engineer

About the Role

Taktile exists to create value for organizations through smarter and safer decisions  goal is to become the world's leading software provider for automated decision‑making in the financial services industry and, to date, our software has been used by our customers to power over 1´000´000 critical business decisions every day.

• Taktile is based in Berlin, London and New York City.
• Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services.
• Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all.
• Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere
• Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, Git Hub, Mulesoft, Datadog, and UiPath.

Mid-Senior level

Full-time

Engineering and Information Technology

Software Development

• You define and translate customers' strategic priorities and problem statements into scalable, high‑impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal.
• You own the end‑to‑end design and execution of high‑stakes proof‑of‑value projects — bringing together customer data, ML/AI models, and Taktile’s platform to demonstrate long‑term strategic ROI. You build technical prototypes and demos leveraging the Taktile platform that simulate production‑grade integrations and workflows.
• You collaborate with partners and customers to design and build solutions in Taktile’s Decisioning Platform.
• You lead proof‑of‑value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C‑level executives.
• You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real‑world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code and are committed to providing an excellent experience and fast time to value to Taktile’s customers.
• You proactively influence Taktile’s product roadmap by translating deep customer insights into scalable product solutions, advocating for long‑term platform evolution and identifying untapped opportunities.
• You will create re‑usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function.
• You lead the discovery for new use cases and implement them on the platform to assess product‑solution fit. You provide feedback to our product team and share results of your discovery with go‑to‑market functions.
• You help scale the impact of the Solutions function by creating reusable collateral, establishing solution patterns, and mentoring others on customer engagement and technical strategy.

• You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts).
• You have intermediate‑level Python skills and are comfortable writing, testing, and debugging code in customer‑facing or production‑adjacent environments.
• You are curious and customer‑centric. You enjoy learning about our customers’ and prospects’ businesses and helping them solve challenges.
• You can lead and manage complex customer projects with evolving scope, senior stakeholders, and multiple touch points across the customer lifecycle with Taktile. You bring clarity and structure even in high‑stakes or ambiguous situations.
• You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business. You actively drive…