Strategic Account Manager - Value-Added Services

Client Success Manager – 6‑Month FTC (Maternity Cover)

The Value-Added Services (VAS) organization develops and delivers differentiated products and solutions that extend Visa’s core capabilities and deepen client relationships. Within VAS,Verifi Acceptance Europe supports merchants, acquirers, and resellers with industry-leading fraud prevention, dispute management, and acceptance optimization solutions.

The Client Success Manager (CSM) plays a critical role in supporting

Verifi’s largest Merchant relationships and Reseller partners, ensuring successful onboarding, adoption, and ongoing performance of Verifi solutions. This role works in close partnership with Relationship Managers and Sales Executives, who retain ownership of the commercial relationship and sales strategy.

The CSM operates in adata-driven, execution-focused capacity, translating complex datasets into actionable insights that improve client outcomes and support account growth.

What we expect of you, day to day.

• Support Relationship Managers by executing customer success plans for large, complex Merchant clients and Reseller partners.
• Drive successful onboarding, implementation, and ramp-up of Verifi solutions, ensuring clients achieve defined success milestones.
• Engage directly with clients on operational, technical, and performance-related topics, while deferring commercial ownership to the Relationship Manager.
• Proactively identify risks to adoption, performance, or satisfaction and escalate with recommended mitigation strategies.

• Manage day-to-day success activities for high-volume, data-intensive Merchant accounts as well as Reseller portfolios supporting multiple downstream clients.
• Tailor enablement approaches based on client type (direct Merchant vs. Reseller), operating model, and scale.
• Support client reviews and business updates by preparing data-driven insights, usage trends, and performance summaries.
• Ensure consistent service delivery and experience across complex, multi-stakeholder client environments.

• Analyze large and complex datasets to assess client performance, adoption trends, fraud/dispute outcomes, and ROI.
• Use Advanced Excel (e.g., pivot tables, Power Query, complex formulas, data modeling) to manipulate and interpret high-volume data.
• Leverage database tools and queries (e.g., SQL or equivalent) to extract, join, and analyze data across multiple sources.
• Translate analytical findings into clear insights and recommendations for Relationship Managers, Account Executives, and clients.
• Support forecasting, reporting, and internal performance tracking using structured, repeatable data processes.

• Partner with Product, Engineering, Operations, Risk & Compliance, Legal, and Support teams to resolve client issues and improve service delivery.
• Act as an internal advocate for client success needs, using data and insights to influence prioritization and solutions.
• Ensure adherence to Visa policies, regulatory requirements, and risk standards across client engagements.
• Develop and maintain deep expertise in Verifi products, data outputs, and reporting capabilities.
• Identify recurring trends, product gaps, or client challenges and share insights with internal stakeholders.
• Contribute to the evolution of client success processes, tooling, and reporting frameworks to support scale.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) or 0 years of work experience with a PhD.

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• Experience in Client Success, Account Management, Implementation, Analytics, or Customer Operations, preferably within payments, fintech, fraud, or B2B SaaS.
• Proven ability to…