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CCaaS & AI Platform Architect - Manager
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-03-07
Listing for:
WeAreTechWomen
Full Time
position Listed on 2026-03-07
Job specializations:
-
IT/Tech
Systems Engineer, IT Project Manager
Job Description & How to Apply Below
A leading professional services firm is seeking a Customer Experience & Contact Platform Architect - Manager to lead transformation programs using CCaaS and AI solutions across multiple industries. The successful candidate will design and oversee the integration of customer platforms, mentor teams, and enhance customer journeys. Strong experience with platforms such as Amazon Connect and Genesys is required. The role offers flexibility with time spent onsite with clients and a comprehensive benefits package.
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