Manual QA Engineer

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

We are looking for a mid–senior Manual QA Engineer to join our Returns team. You will work closely with the Product Manager and engineers to ensure stable releases in a fast-moving, AI-enabled ecommerce environment. You will own test planning and execution, build and maintain structured regression coverage, and help the team adopt clear quality practices. This role is manual-first, with a clear path to grow into automation or software engineering.

• Drive end-to-end testing for Returns flows across UI and APIs: functional, regression, exploratory, and release validation.
• Own test design and documentation: create and maintain test scenarios, checklists, and regression suites with clear traceability to requirements.
• Partner with the Product Manager on requirements clarity: decompose user needs into testable acceptance criteria and critical user journeys.
• Organize quality work for the team: define lightweight QA process per feature, release checklist, triage routines, and quality gates for what is “ready to ship”.
• Execute technical validation: perform API checks (e.g., Postman/curl), validate payloads, logs, and data consistency; understand system behaviour well enough to isolate failures.
• Report defects with high signal: strong reproduction steps, impact, evidence, and prioritisation; verify fixes and prevent regressions.

• 3–5 years of experience in manual QA for web products (ecommerce experience is a plus).
• Strong test design skills: scenarios, edge cases, regression suites, and structured documentation.
• Extreme attention to detail and strong product sense: understands user goals and can spot UX and workflow issues early.
• Able to lead quality activities without formal authority: organizes work, drives alignment, and keeps releases under control.
• Technical foundation: confident with API testing tools (Postman), basic SQL is a plus, and able to reason about client/server behavior and data flows.
• Comfortable in an agile environment with Jira (or similar), and strong written communication for clear bug reports and test summaries.

• Motivated to transition over time toward automation or software engineering; willing to learn scripting, CI basics, and how to turn stable manual regression into automated coverage
• Stock options in a high-growth startup.
• Competitive PTO with public holidays additional.
• Private Health.
• Pension.
• Wellness benefits.
• Breakfast Mondays.

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

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