Technical Support​/Administration - Hertfordshire - pa

Job Title:

Technical Support / Administration

A leading company in the dynamic marketplace in which they operate is looking for a technically minded individual to provide first point of contact for all support queries and provide administration support to the implementation team.

This is a fantastic opportunity to join a company experiencing a significant growth period. It offers a unique communications management solution driven by cutting‑edge technology that helps clients manage, connect and automate their brand experience online. They work with each client to assess their needs, create a framework, and develop each component addressed to specific objectives.

• Resolve tickets wherever possible in a 1st line capacity
• Troubleshoot and apply fixes to basic queries
  • Basic portal updates/management
  • Technical issues
  • Order support
  • General questions
  • Login issues
  • Invoice queries
  • Goods in issues
  • Budget update requests
• Escalate issues accordingly if required
• Progressing order states
• Managing approvals where they exceed 7 days
• Order management
• Client specific support
  • Internal account management
  • SMS Messaging / reporting
  • Budget management
  • Merchandise order management
  • Adding digital assets
• Implementation team support
  • Providing administration and project support

Experience working with Pageflex would be highly advantageous.

We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors.