Technical Solutions & Implementation Engineer

Technical Solutions & Implementation Engineer

Our client, an SaaS enterprise business, is urgently looking for an experienced Technical Solutions & Implementation Engineer to join their team based in London, on a permanent basis.

Please note, the role is on‑site in London.

You will be responsible for designing, configuring, and deploying their platform to meet the customer's business needs. They act as a bridge between customers and developers to ensure systems are implemented effectively and function as intended.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, annual salary review, bonus (circa 15-25%) and many, many more perks!

• At least 2 years' experience either in a Customer Success/Sales/Pre‑Sales or Solution Engineering/Cloud Deployment role in a SaaS company.
• Strong problem‑solving and analytical skills
• Excellent communication and stakeholder management skills
• Project management and organisational skills
• Understanding of system architecture and integration
• Ability to work under pressure and meet deadlines
• Attention to detail and quality assurance mindset
• Experience in analysing data and solving business requirements against common use cases, translating this into technically understandable content for clients.
• Understanding of tracking business metrics, goals, and the pain points of prospective customers.
• Exposure in working across multiple departments/teams, including engagement with Product and Dev Ops teams to understand new capabilities.
• Personal skills for being bright, intelligent, and a quick thinker to support immediate client requests and high priority requirements, setting expectations accordingly.
• Strong client‑facing experience for regularly meeting with clients and building a relationship with them.
• Attention to detail - you have strong technical and problem‑solving skills to support complex issues and business cases presented by the client.
• Experience in running SQL queries and Excel data analysis components to support our software solutions.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.