CDO AI Governance Lead

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

At Intact UK we are on a transformation journey to accelerate data driven decision making and AI capability.

The Chief Data Office (CDO) is responsible for maximizing the value and impact of data in a highly governed way. We enable the rest of the business to implement solutions that support the firm’s commercial goals by harnessing artificial intelligence and machine learning technologies to develop new products, improve productivity, and enhance risk management effectively and responsibly.

The AI Governance Specialist will be responsible for designing and executing part of a comprehensive data & AI implementation roadmap and operating model. They will be responsible for establishing, implementing, and overseeing frameworks, policies, and controls to ensure the ethical, safe, and compliant use of AI systems within the commercial insurance sector.

This role ensures that AI initiatives align with regulatory requirements, corporate values, and business objectives while mitigating associated risks.

• Develop and implement AI governance frameworks and policies tailored to commercial insurance operations.
• Define and monitor compliance requirements, considering industry regulations like GDPR, FCA guidelines, other global AI standards and existing corporate AI governance requirements.

• Identify and assess AI-related risks (e.g., bias, privacy, explainability) across the lifecycle of AI systems.
• Develop and maintain risk assessment models for evaluating AI systems used in underwriting, claims processing, fraud detection, etc.
• Implement controls and mitigations for AI risks, including periodic audits of AI models and data usage.
• Design a holistic governance structure and processes which link into the existing corporate governance structure.

• Oversee the monitoring of AI system performance, accuracy, and fairness, ensuring alignment with governance standards.
• Conduct regular audits and reviews of AI models and their outputs to identify and rectify any potential issues.
• Develop dashboards and reporting tools to provide visibility into AI governance and risk metrics.

• Proven track record of leading AI/ML initiatives and governance within the financial or insurance sector.
• Expertise in machine learning, data science, and AI technologies, including Python, R, other AI tools.
• Experience with insurance processes such as underwriting, pricing, claims management, and fraud detection.
• Demonstrated ability to translate business problems into AI-driven solutions.
• Experience managing AI model development and deployment at scale.
• Knowledge of actuarial principles and insurance-specific data analytics.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) for AI/ML deployment.
• Certification in AI/ML, data science, or related fields.
• Familiarity with regulatory landscapes impacting AI in financial services (e.g., AI Act, FCA, GDPR).

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.