Senior Business Operations Manager

Global-e (Nasdaq: GLBE) is the world’s leading platform for enabling global, direct-to-consumer cross-border e-commerce. We support hundreds of brands and retailers worldwide by managing localization, payments, duties, logistics, and compliance — end-to-end.

As our GTM motion scales, Hub Spot sits at the core of our commercial engine. This role owns that engine.

We are looking for a Senior Business Operations Manager (CRM & Sales Programs) to lead our Hub Spot architecture, automation, and CRM-driven GTM programs across Sales, Partnerships, BDE, and Customer Success.

This is a senior, hands‑on leadership role requiring deep Hub Spot expertise in a large, complex tech organization. You will design scalable CRM architecture, lead cross‑functional technical initiatives, and translate GTM needs into robust, future‑proof systems.

You’ll work closely with Revenue Operations, Business Operations, Data, IT, R&D, and GTM leadership to ensure Hub Spot supports real‑world sales flows, AI‑driven initiatives, and long‑term scale.

• Lead, design, and own Hub Spot architecture end‑to‑end, including:
  • Workflows, automation, lifecycle logic
  • Custom objects, properties, and data models
  • Sales, Partnerships, BDE, and CSM pipelines
  • Native and API‑based integrations
• Ensure Hub Spot remains a scalable system of record aligned with GTM strategy and operating reality
• Drive continuous optimization, governance, and technical best practices
• Build and maintain a scalable, self‑service reporting infrastructure in Hub Spot. Own and evolve key dashboards, including:
  • BDE dashboard, including sequence performance and source analysis
  • CSM dashboard, including Winn AI‑driven automations and signals
• Ensure reporting consistency across teams and alignment with BI / Finance
• Own sequence architecture and governance across Sales and BDE teams
• Lead routing and qualification
• CSM health scoring and churn risk automation
• Partner with GTM leaders to design programs that improve efficiency, conversion, and time‑to‑value

• Support and help manage AI‑driven lead generation and GTM programs, including:
  • Hub Spot and external AI integrations
  • Architecture, data flows, and infrastructure dependencies
  • Day‑to‑day program ownership: bugs, GTM requests, prioritization, and fixes
• Act as the CRM/Rev Ops partner to R&D on AI‑related initiatives

• Lead complex, cross‑functional CRM and GTM projects involving:
  • Revenue Operations
  • Business Operations
  • Data & BI
  • IT & R&D
  • Sales, Partnerships, and Customer Success
• Translate business requirements into clear technical solutions and execution plans
• Serve as a trusted partner to senior GTM leadership on CRM and sales program design

• 5+ years of hands‑on Hub Spot experience in a large, high‑growth tech or SaaS organization
• Deep expertise in Hub Spot architecture: workflows, custom objects, pipelines, automation, and integrations
• Strong understanding of end‑to‑end sales flows, GTM motions, and commercial challenges at scale
• Proven experience leading complex, cross‑functional technical projects
• Experience building advanced dashboards and scalable reporting frameworks
• Familiarity with AI‑driven sales and Rev Ops initiatives (Hub Spot AI, conversational AI, lead scoring, automation)
• Strong stakeholder management skills and ability to influence without authority
• Highly structured, systems‑oriented, and comfortable operating in a fast‑paced environment