IAM Directory & Authentication Management Specialist

IAM Directory & Authentication Management Specialist

My client, an International bank, are looking for an IAM Directory and Authentication Management specialist to join their growing team in London. For this role you would have to be in the offfice 3 times per in London and they unfortunately do NOT offer sponsorship.

Main Purpose of the Role:

An exciting opportunity is available to join this group for an Identity Management Specialist, who will report to the team lead and provide the technical capability to support the creation of a strategic direction for the Identity Management domain and associated tool set, together with supporting and maintaining overall service health and vendor management.

Currently concentrated primarily around MS Active Directory and focussed on all aspects of this technology, the Authentication Services team handle day to day management of the AD platform on premise and Azure AD; the technical documentation; maintenance of platform standards through to the planning of technical direction and strategy.

The Identity Management role will sit within this highly productive team and the successful candidate will be expected to familiarise themselves with the processes and procedures of the Bank quickly to be able to support and oversee the day to day platform management and the coaching / mentoring on best practice of operating the identity process. Candidates will be expected to articulate complex technical instruction in plain English to earn the support of senior management stakeholders and those technically less experienced.

The role requires an excellent team player; a self-starter with a motivation and desire to seek out & deliver improvements and a drive to document and promote future platform opportunities for approval and funding.

Candidates applying for this role must be able to demonstrate in-depth knowledge of Identity Management, Microsoft Active Directory on premise and cloud based Azure Active Directory through either a Microsoft Systems Engineer qualification or at least 5 years’ experience working in this speciality.

Candidates must also be able to demonstrate examples of real-world experiences using their skills allied with a good knowledge of current and future trends within tech around Cyber Security, Identity Management and related authentication methodologies

• Main escalation point for SME 3rd line BAU incidents and tasks for in-depth trouble‑shooting and analysis.
• Assist and advise Team Lead on technical direction for Identity Management, especially through technical workshops and 1:1 coaching sessions, to ensure alignment to business strategy.
• Creation and maintenance of technical guides to convey fact, simply and effectively to both peers and those less experienced.
• Daily management and maintenance of the Identity Management platform, ensuring service availability; health and performance monitoring & alerting and the maintenance of operational & technical documentation.
• Balance technical fact / opinion against business risk / delivered service to provide well thought through guidance to support technical staff with incident; problem investigation and project decisions.
• Initiate investigation and proactive improvements for standard operating processes and procedures, utilising the current owned / licensed tools available, to evidence and elevate issues to the management team. Candidate should be comfortable in communicating with all levels of the management hierarchy.
• Produce and interpret service performance and security data to provide analysis for investigations; baseline performance and trend reports for management to highlight areas of focus / improvement and on‑going change.
• Play a leading role in educating other tech functions in authentication technology and ensure Service Delivery and customer satisfaction is at the heart of the team. Encourage teamwork and co‑operation at all times.
• Push use of Automation and scripting functionality to simplify and improve all aspects of Authentication tasks and monitoring.
• Work with the problem management function under the ITIL framework to investigate potential root causes.