Technical Services Manager; TSM - Associate Level

Technical Services Manager (Associate Level)

My global Fin Tech client are growing and they are looking for a permanent Associate Technical Services Manager (TSM) to join the team. This is hybrid working – 3 days a week in the London office. Paying £50,000 to £60,000 + benefits.

The Associate Technical Service Manager helps deliver high‑quality technology services to their clients. This role is suited to a Technical candidate with early experience in capital markets or fintech who are progressing toward full service ownership. The Assoc Tech Service Manager acts as a key link between clients and internal technology teams, supporting incident management, service reporting, change coordination, and daily service delivery.

The position offers structured exposure to regulated market infrastructure, cloud‑native platforms, and global delivery models.

• 3–5 years’ experience in technology roles within fintech, capital markets, or regulated environments, with exposure to production support or operational support.
• Basic understanding of cloud platforms, preferably AWS.
• Strong communication skills, able to work with both technical and non‑technical stakeholders.
• Organised and proactive, with the ability to collaborate across multiple teams.
• Interest in developing toward client‑facing service ownership; experience with incident management, ITIL, agile environments is advantageous.

• Support Senior Technical Service Managers in client relationship management, incident handling, and service delivery coordination.
• Act as an operational contact for clients, ensuring clear communication, issue tracking, and timely escalations.
• Develop knowledge of the Client cloud‑native platforms and contribute to service monitoring, resilience, and disaster recovery activities.
• Collaborate with global engineering and operations teams, to ensure aligned and effective service delivery.
• Assist with platform changes, service reporting, data quality initiatives, and continuous service improvement efforts.

Please apply now for immediate consideration and further details.