Clinical AI Engineer

Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, Maine General, and Monash Health, among others.

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

Working closely with the Product Lead, you will be an Engineer who operates at the intersection of core product development and clinical application.

This role requires formal medical training and real clinical experience. Your clinical background will directly inform how we design, evaluate, and ship AI features that support real‑world care delivery. Experience working on clinical AI products is highly valued, as you’ll be shaping systems that must perform safely in production environments.

• Build end‑to‑end AI features: Architect and ship fullstack solutions (from React frontends to Python backend services) that leverage our voice AI and LLMs to automate clinical workflows.

• Operationalize Voice AI: Implement and fine‑tune audio processing pipelines, ensuring our Automatic Speech Recognition (ASR) and LLM agents perform accurately in diverse, real‑world medical environments.

• Bridge the gap between model and product: Translate complex feedback from clinicians into technical solutions, rapidly prototyping and deploying improvements to model behavior, prompting strategies, and audio handling.

• Optimise for real‑time interaction: Tune fullstack performance to handle real‑time audio streaming and token generation, minimizing latency so clinicians have a seamless conversational experience.

• Partner with implementation and clinical teams: Shorten the feedback loop by shipping critical integrations and feature requests from concept to production in days, not quarters.

• Mastery of Fullstack fundamentals: You are equally proficient in Python and modern frontend frameworks (React/Type Script), capable of owning a feature from the database schema to the UI interaction.

• Applied AI & Voice fluency: You have a working knowledge of LLM integration (RAG, prompt engineering) and audio technologies (ASR, speech processing) and know how to build around their probabilistic nature.

• Pragmatic problem solving: You balance engineering purity with the need for speed; you know when to build a robust system and when to ship a tactical solution to unblock a customer.

• Cloud fluency (AWS or GCP): You can spin up your own infrastructure (containers, serverless functions) and manage CI/CD pipelines to get your code into the hands of users independently.

• Rigorous testing in production: You understand that “works on my machine” isn't enough; you implement observability and feedback loops to monitor how your AI features perform in the wild.

• Medical degree with clinical experience
  , and ideally experience working on clinical AI products.

• Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.
  • Live Forever – Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
  • Practice Ownership – Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
  • Small Cuts Heal Faster – Stability…