ServiceNow Architect

Service Now Platform Architect (ITSM, CMDB, Discovery, ITOM, Integration Hub, Flow Designer) – 6 Month Contract

£600–£650/day (Inside IR35)

Glasgow (Hybrid)

Must hold or be eligible for SC Security Clearance

Overview

We’re seeking an experienced Service Now Architect to provide strategic and technical leadership for a major transformation programme. This role will act as the Technical Design Authority for the Service Now platform, ensuring scalable, secure, and best#8209;practice-aligned architecture across the estate.

You will play a key role in defining and governing architectural standards while supporting significant uplift activities including a CMDB rebuild, complex integrations, and platform optimisation.

Key Responsibilities

Serve as the technical authority for the Service Now platform, defining and governing architectural standards and design decisions.

Lead the architectural strategy to ensure long-term platform sustainability, security, and scalability.

Oversee major transformation initiatives including CMDB redesign, platform configuration uplift, and Service Now Discovery alignment.

Provide expert guidance on integration patterns, API usage, and MID Server architecture.

Support governance functions including data quality, CI class modelling, and platform best practice.

Collaborate with product owners, developers, and stakeholders to translate business needs into robust technical solutions.

Ensure alignment with ITIL v4, enterprise architecture frameworks, and platform governance processes.

Required Skills Experience

We’re looking for candidates with proven technical leadership and deep Service Now architectural expertise, including:

* Service Now Expertise

* Advanced knowledge across ITSM, CMDB, Discovery, ITOM, Integration Hub, and Flow Designer.

* Strong experience in CMDB modelling, CI class design, reconciliation, and data governance.

* Expertise in REST/SOAP APIs, web services, Integration Hub spokes, and MID Server design.

* Experience with Scoped Applications, Application Portfolio Management (APM), and platform security best practices.

* Solid understanding of data architecture, Discovery patterns, Service Mapping, and complex integration flows.

* Good understanding of ITIL v4, enterprise design patterns, and platform governance

- Smart Sourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all