Interfaces BAU Team Lead

About the Role

Join MUFG, where being inspired is expected and a meaningful impact is rewarded.

To lead, manage, and continuously improve a blended team of support analysts and developers responsible for the end‑to‑end business‑as‑usual support and controlled development of a business‑critical middleware platform.

• Line management of a mixed onshore/offshore team including developers (L3) and support analysts (L1/L2)
• Define clear roles, responsibilities, and escalation paths across support tiers
• Drive performance management, objective setting, coaching, and career development
• Build a strong partnership with offshore teams to ensure effective knowledge transfer, quality, and accountability
• Create a culture of ownership, continuous improvement, and operational excellence

• Overall ownership of BAU service for middleware platforms, including availability, stability, and performance
• Accountable for incident, problem, and root cause management
• Major incident coordination and communication with technology and business stakeholders
• Reduction of repeat incidents through structural fixes and automation
• Ensure effective L1/L2 support triage with timely escalation to L3 where required
• Maintain and continuously improve support documentation, runbooks, and knowledge bases

• Ensure middleware platforms meet the resilience, scalability, and latency requirements of front‑office and STP‑critical flows
• Proactively identify risks to STP processing and mitigate through system improvements and operational controls
• Monitor platform health, capacity, and throughput, working with infrastructure and architecture teams where required

• Provide hands‑on technical leadership across support and development activities
• Oversee delivery of minor enhancements, fixes, and tactical improvements to supported platforms
• Ensure solutions are aligned with existing architecture, frameworks, and reusable components
• Enforce high standards for code quality, testing (unit, integration, and regression), and documentation
• Deputise for the Head of Interfaces when required

• Act as a key technology contact for front‑office, operations, and business stakeholders
• Balance competing priorities across BAU stability, regulatory obligations, and change delivery
• Provide clear, timely, and transparent communication during incidents and service issues
• Build strong working relationships across Technology, Operations, and Business teams

• Ensure all support and development activity complies with internal policies, audit standards, and regulatory requirements
• Strict adherence to change management processes, privileged access and production controls, and SDLC and release governance
• Proactively identify and remediate operational and technical risks

• Actively promote MUFG’s values‑led, inclusive, and collaborative culture
• Lead by example in cyber awareness, operational discipline, and professional conduct
• Encourage continuous learning and improvement across the team

• Proven experience supporting and developing middleware or integration platforms within financial services
• Experience operating in a production‑critical, front‑office‑facing environment
• Strong background in BAU service management, including L1–L3 operational models
• Demonstrable experience working within controlled SDLC environments (e.g. ITIL, SDLC, Agile/Waterfall hybrids)

• Strong knowledge of transactional messaging and STP architectures
• Solid understanding of middleware technologies and integration patterns
• Hands‑on experience with Java‑based platforms, including integration using FIX messaging and IBM MQ
• Familiarity with front‑office and back‑end integration patterns, with exposure to low‑latency and high‑throughput systems
• Experience working with, or migrating towards, API‑driven architectures (e.g. RESTful services) as part of platform modernisation initiatives
• Experience with production support, incident management, and root cause analysis
• Ability to manage multiple stakeholders with…