Junior IT Support Analyst; FTC

The opportunity

The primary purpose of this role is to deliver consistent IT support to the London office while aligning with global technology standards. By maintaining secure, stable technology, anticipating user needs, and fostering collaboration, the role enables staff to work efficiently across offices and supports OTPP’s long-term investment goals.

The team are looking to hire a Junior IT Systems Analyst on a 12 month FTC.

Working as part of the London IT team, this role supports IT across the London office and reports in to the team manager. The role requires 4 days per week in our London office.

• Acts as the primary point of contact for support requests across all communication channels.
• Troubleshoots technical issues and escalates complex matters by adhering to the incident process.
• Supports core enterprise platforms and collaboration tools and any changes to it.
• Assists users with adoption of new tools and technology enhancements, including AI-enabled workplace capabilities where applicable.
• Performs workstation lifecycle activities (Imaging, provisioning, asset tagging, etc.)
• Coordinates and delivers technology setup for new hires and employee transitions.
• Understands technology and ownership for a suite of line-of-business desktop applications & technologies, including IMAC functionality.
• Participates or assists from time to time with technology initiatives delivering services to investment customers.
• Adheres to information security policies and escalates potential risks or incidents as required.
• Identifies recurring or trending technical issues.
• Independently analyses and resolves IT issues using available tools, knowledge bases, ticket systems, and AI-assistant, escalating complex matters as appropriate.
• Exercises judgment in determining resolution paths and when to involve senior team members or specialized support teams.
• Prioritises and manages work assignments effectively in a dynamic business environment.
• Seeks clarification and asks appropriate questions to ensure accurate understanding before implementing solutions.
• Other duties as assigned.

Essential:

• Relevant community college certificate/diploma or BTEC Level 3 in Math/Statistics/Engineering/Information Technology program
• Industry-recognized certification such as ITIL, A+ certifications are an asset
• Strong knowledge of technical troubleshooting methodologies and frameworks.
• Understanding of IT service management processes, including incident and escalation management.
• Knowledge of information security best practices and access controls.
• Understanding of remote access and hybrid workplace support models.
• Familiarity with modern workplace technologies including Windows 11, Microsoft 365, MS Teams, SharePoint, and TCP/IP.
• Strong analytical and problem-solving skills.
• Strong written and verbal English communication skills.
• Excellent customer service skills.
• Strong organisational and time management skills with the ability to prioritise and multi-task.
• Ability to work independently, demonstrate initiative.

Nice to have:

• Knowledge of the investment management industry.
• Familiarity with Power BI, Co‑Pilot, automation capabilities within Microsoft 365, VDI, VPN, and meeting room technologies.
• Curiosity and motivation to continuously learn emerging technologies.

• Numerous opportunities for professional growth and development
• Comprehensive employer paid benefits coverage
• Competitive time off
• Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year

At Ontario Teachers’, diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring.

We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to…