Sales And Customer Success Enablement Manager

SF recruitment have partnered with a brilliant consultancy, who support Technology companies and their partners by creating enablement content and programmes.

We’re hiring a seasoned Enablement Consultant to support our client, in driving go-to-market, sales, and customer success for Whats App for Business. You’ll bring deep experience from Meta’s Business Messaging partner ecosystem and a proven command of Whats App for Business-how to position it, define high-impact use cases, govern templates and policy, design onboarding and rollout strategies, and enable sales and partner teams to win.

This is a content-led, field-informed role. You’ll translate real seller and customer needs into clear, practical enablement assets and training that accelerate adoption and deliver measurable business outcomes.

Day rate: £400-£450 per day

Working pattern: full time remote with regular international travel to deliver events

• Run structured discovery with partner managers, sales, customer success, and solution engineers; distil insights into enablement content.
• Create and maintain sales and customer success enablement assets: e.g. playbooks, best practice guides, pitch decks, templates, checklists, ROI narratives and case studies.
• Describe onboarding flows and rollout plans (e.g. WABA setup/embedded signup, template governance, opt-in, escalation paths).
• Describe conversation-based pricing and implications for go-to-market strategies.
• Incorporate and demonstrate newer feature capabilities such as Whats App Flows and Payments in use case designs.
• Plan and deliver enablement sessions for sellers, partners and customer success teams.
• Understand client KPIs and measurement strategies for Whats App for Business success.

• Direct experience at a Meta Business Messaging partner (BSP or Tech Provider / CPaaS, messaging platform or Service Partner / solution integrators, consultancies, agencies) working on Whats App for Business (e.g., Twilio, Message Bird/Bird, Infobip, Sinch, 360dialog, Gupshup, Wati, Route Mobile/Kaleyra, Vonage, Take Blip, Zenvia, Respond.io, Rasayel, Gallabox, Dentsu, Interakt, Charles, Zendesk, Accenture) or as a Meta Business Messaging client (Mid market or enterprise companies) while directly responsible for Whats App for Business strategies.
• Track record building enablement for sales and/or partners: e.g., toolkits, trainings, playbooks and rollout guides that got used and moved the numbers.
• Fluency in Whats App for Business products, ecosystem and strategies.
• Comfortable mapping, designing and articulating customer journeys.
• Strong facilitation, storytelling and copywriting skills; confident with executives and practitioners.