Claims BI Delivery Manager

Lead the delivery of Claims BI reporting and insight, from shaping requirements through to building dashboards in Power BI and landing outcomes with stakeholders across Claims and IPA. You’ll manage a small team of analysts, raise data quality, and run a clear backlog to improve decision making in Claims Operations. (The role sits within IPA and partners closely with Claims leadership).

You will take ownership of the design, development and delivery of insightful dashboards that empower the stakeholders to monitor claims performance, manage workflow and identify emerging trends. Working closely with Claims leadership, data engineers, and business stakeholders, you will ensure that BI is accurate, timely, and aligned with strategic priorities.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further.

Who we are:

The International Portfolio Analytics (IPA) team at Markel is a dynamic, multi-functional group that operates with creativity, autonomy, and empowerment. Embedded within the underwriting business and represented in senior leadership forums, the team supports all divisions of Markel International. Its core focus lies in the key areas essential to driving profitability and performance for a specialty lines insurer:
Portfolio Management, Pricing Transformation, Advanced Analytics and Catastrophe & Exposure Management.

Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

• Act as the Claims Product Owner and day‑to‑day face to the Claims business, turning needs into a clear backlog and delivered data products (dashboards, datasets and reports) in Power BI.
• Own the end‑to‑end delivery of Claims BI: intake, scoping, build, test, release, and adoption.
• Run a transparent backlog and prioritisation process with Claims leadership and IPA.
• Design and build clear, actionable Power BI dashboards, using DAX/SQL where needed.

• Work with Claims teams to understand workflows and information needs; turn these into reporting that supports day‑to‑day operations and strategic decisions.
• Present insights to senior leaders and agree actions; follow through to benefits.

• Lead and mentor analysts; set goals, review performance, and grow skills in BI, data modelling and testing.
• Set working standards for documentation, code reviews and QA.

• Set and monitor data quality controls for claims data feeding your reports (accuracy, completeness, timeliness).
• Partner with data owners to resolve defects at source; log and track fixes.
• Ensure secure and compliant access to reports and datasets.

• Proven experience delivering BI/MI, ideally in insurance but not necessary
• Strong technical skills in data visualisation tools (eg. Power BI or Tableau) and data manipulation (e.g SQL, DAX, Python or similar)
• Team leadership experience, including coaching analysts and setting delivery standards
• A professional approach to successfully interact and collaborate with senior management, brokers, clients, and the claims leadership and claims management team.
• Experience gathering and documenting requirements and turning them into build plans.
• Clear, concise communication; able to work with senior stakeholders and explain technical topics simply.
• Familiarity with Agile ways of working (backlog, stand‑ups, demos, retros).
• Nice to have:
  Experience with London market systems and processes such as ECF, claims workflow triggers, and London market claims processes.

• A great starting salary plus annual bonus & strong benefits package…
• Up to 16% company pension scheme,
• Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
• Income protection, Life assurance, electric car scheme, travel insurance
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• As well as other great benefits on offer there are countless opportunities to learn new…