Head of Delivery Capability Customer & Commercial Delivery

A career without limits

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

In this role, you will work closely with the Director of Customer & Commercial Delivery to strengthen delivery capability across the department. You'll play a key role in enabling effective Agile transformation, improving ways of working, and ensuring teams are aligned, connected and equipped to deliver against strategic customer and commercial outcomes.

• Act as a key partner to the Director of Customer & Commercial Delivery, providing oversight and support across departmental delivery and change activity.
• Drive Agile and delivery ways of working transformation across the department, embedding consistent, pragmatic practices that support high performing teams.
• Identify, manage and resolve cross team and cross domain dependencies, risks and constraints, enabling smoother end to end delivery across customer and commercial domains.
• Provide a holistic view of delivery planning and progress across the department, ensuring strong alignment between business priorities and digital delivery capabilities, with a clear understanding of roadmaps, technical dependencies and architectural direction.
• Establish clear, meaningful reporting and dashboards that support transparency, informed decision making and leadership conversations, underpinned by a strong understanding of Agile and delivery metrics across inception, build and run.
• Facilitate and support planning and alignment forums (e.g. Big Room Planning, Domain Briefings), ensuring teams are connected, outcomes focused and aligned to organisational priorities.
• Shape and deliver change initiatives spanning process, capability and people, with a strong focus on continuous improvement and delivery effectiveness.

• Strong leadership and influencing skills, with the ability to work effectively with senior leaders and delivery teams in complex, enterprise scale environments.
• Deep experience driving enterprise wide Agile transformation, with a strong background in modern software development and delivery practices, including CI/CD, shift left and observability. (Essential)
• Proven ability to ensure strong alignment between business priorities and digital delivery capabilities, translating strategy into clear, achievable delivery plans.
• Demonstrated capability to enable consistent, effective and scalable ways of working across multiple teams and domains.
• Proven ability to manage dependencies, risks and priorities across multiple teams and initiatives.
• Confidence translating delivery data into clear insights and narratives for senior stakeholders, with a deep understanding of Agile metrics and what defines an industry leading digital function. (Essential)
• Excellent communication and facilitation skills, enabling clarity, alignment and momentum across the department.

• Experience supporting or leading delivery and change across a complex department or portfolio. (essential)
• Track record of embedding Agile and modern delivery practices at scale, from inception through build and run is essential.
• Experience working closely with senior leaders to improve delivery effectiveness, organisational alignment and leadership communications (essential)
• Strong background in delivery governance, reporting and assurance. (essential)
• A degree in Computer…