Senior Manager, Business Development, Digital Servies

End Date

Wednesday 11 March 2026

£78,098 - £91,880

Flexibility in when hours are worked, Hybrid Working, Job Share

The Senior Manager for Payments Digital Services plays a critical role in shaping the bank’s strategic direction across next‑generation payment capabilities and the adjacent digital services ecosystem. This includes digital identity, wallet‑based services, embedded financial experiences, and new digital propositions that increasingly blur the boundaries between traditional payments, identity, data, and value exchange. The role is responsible for identifying and developing market‑shaping opportunities, driving commercialisation of digital services, and influencing wider industry evolution.

This leader will anticipate emerging customer needs, and positions the organisation at the forefront of the future payments and digital services landscape.

JOB TITLE:

Senior Manager – Payments Business Development, Digital Services

SALARY: £78,098 - £91,880

LOCATION:

Birmingham, Glasgow, Edinburgh or London

WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of office locations above.

The Senior Manager for Payments Digital Services plays a pivotal role in shaping the bank’s next‑generation payment capabilities and the wider digital services ecosystem—spanning digital identity, wallet‑based services, embedded financial experiences, and emerging propositions that sit at the intersection of identity, data, and value exchange.

In this role, you’ll identify and develop market‑shaping opportunities, commercialise new digital services, and influence the evolution of the wider industry. You’ll anticipate emerging customer needs and position the organisation at the forefront of the future payments landscape.

Shaping Strategy & Market Direction

You’ll define the vision for Payments & Emerging Digital Services, assess market and customer trends, build investment cases, and set priorities across future‑focused initiatives.

Creating New Digital Propositions

You’ll design and evolve wallet‑enabled and digitally integrated services—such as identity verification, credential sharing, authentication, loyalty/value exchange platforms and guide innovation in areas where customer needs are still emerging.

Influencing the Industry

You’ll build strong partnerships across regulators, digital identity bodies, schemes, wallet providers and other ecosystem players—representing the organisation in industry forums and contributing to standards that shape the future of digital services.

Leading Roadmaps & Delivery

You’ll own the multi‑year roadmap, guide cross‑functional teams through discovery and delivery, ensure operational and technical readiness, and track adoption and performance post‑launch.

Driving Commercial Outcomes

You’ll develop compelling investment cases, monitor commercial performance across digital identity and wallet‑based services, and deliver the interventions needed to hit strategic and commercial goals.

If you think all banks are the same, you’d be wrong. We’re an innovative, fast‑changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

• Proven experience in payments or digital services, with a track record of delivering innovative propositions.
• Deep understanding of digital identity, wallet technologies, rail‑agnostic payments, and the convergence of traditional and digital service ecosystems.
• Experience shaping industry or cross‑industry standards, ideally involving digital identity, authentication frameworks, API ecosystems, or data‑driven digital services.
• Strong commercial acuity with experience developing business cases and securing investment for new digital or payments initiatives.
• Demonstrated ability to identify and develop new markets—including digital services propositions that do not yet exist.
• Experience establishing new commercial models, schemes, entities, or alliances.
• Excellent stakeholder…