Service Design Manager

Senior Service Designer – Shape Services That Protect the UK

If you're a seasoned Service Designer looking for work that truly matters
, this is a rare opportunity to apply your skills in one of the most meaningful contexts available in the UK.

This role sits within a major national security programme — the kind of environment where your service design decisions have direct impact on how critical operations function, how information flows across secure environments, and ultimately, how the country is protected.

You're not just improving a service.

You're helping shape the future capability of organisations that sit at the heart of public safety.

Your work feeds into services used nationwide across policing, intelligence and national security. This is one of the few roles where Service Design genuinely contributes to keeping people safe.

For DV‑cleared designers, opportunities of this calibre are limited. You’ll be designing services in an environment where complexity is high, stakes are higher, and your expertise makes a measurable difference.

This isn’t a “heads‑down” design role.

You’ll mentor others, shape the programme’s design approach, and act as a senior voice across Service Design, Service Transition and stakeholder groups. You’ll be working at a strategic, programme‑wide level.

You won't be restricted to theoretical design. Here, you influence the full service lifecycle — from early UX and research insights through to transition‑to‑live and operational acceptance. Real accountability, real results.

You’ll be part of a large, well‑funded, multi‑year transformation effort that is redefining how key national systems operate. This means robust pipelines of work, long‑term visibility, and a chance to leave a legacy.

London (min. 3 days onsite)

Service Design & Transition

You'll guide complex design strands within a major programme, working closely with Service Transition, Project Management, Operations, and user groups. You’ll bring clarity to ambiguity, simplify complicated services, and ensure designs land smoothly into BAU.

• Mentoring Service Designers and supporting a blended design/transition community
• Documenting design decisions, risks and rationale clearly
• Driving ITIL 4, Agile and CSI practices across the team
• Ensuring seamless alignment between design, delivery and operations
• Championing user needs within a secure environment

• Strong background designing services in complex or highly regulated environments
• Experience using data, research and feedback loops to drive improvements
• Proven ability to turn design into working, operable services
• Knowledge of ITIL 4, Agile, and service governance
• Ability to influence and mentor
• Experience of working in pressured environments with tight‑turnaround demands

public sector, policing, or security‑cleared programme experience.

If you're a SC‑cleared Senior Service Designer ready to take on work that genuinely matters — work where your expertise helps shape national capabilities — I’d love to connect.

Drop me a message or share your CV, and we can talk through the programme in more detail.