Technology Specialist

Position: People Technology Specialist
Location: Greater London

Reporting to the People Technology Lead, you will be responsible for designing new and improving existing end to end People processes, with a particular focus on building them in Workday, along with other forms of automation using AI. You will improve both the colleague experience and the overall efficiency of people operations reporting and analytics. You will own key reporting activities and provide high quality ad hoc research, analytics and recommendations to enable quality business decision making.
** What you'll be doing...
**** People Team
*** Play an active role as a member of the People Team, contributing underpinning technology solutions as well as helping fellow colleagues when needed, as expected for all members of the People Team.
* Coach and support the People Technology Analyst and People Assistant.
** Process Review, Design and Improvement
*** Map and review end‑to‑end People processes across the employee lifecycle (e.g. hiring, onboarding, changes, performance, exits) to identify pain points, risks and improvement opportunities.
* Review areas colleagues are asking for help with, agree priorities to work on and automate/reduce complexity. This includes payroll, people operations and wider.
* Identify and implement opportunities to use AI to improve service to internal colleagues, what tools to use and when AI is appropriate alongside other systems/tools.
* Work with People team members and business stakeholders to define what good, colleague‑centric processes look like, balancing compliance, control and ease of use.
* Redesign significant processes to remove waste, reduce manual work and improve data quality, using standard methodologies and Workday best practice.
* Document process changes (RACI, swimlanes, process maps) and ensure they are kept up to date.
* Clear project and stakeholder management to keep projects on track.
** Best Practice
*** Connect with the external market to understand how other organisations are approaching the same business problems as we have, what lessons we can learn from their experience and when/how to deploy technology to help.
** Workday Configuration and Enablement
*** Develop Workday reporting dashboards to provide data in multiple views to meet business needs.
* Implement and test significant enhancements and new features in Workday, ensuring they are robust, scalable and aligned to global design principles.
* Troubleshoot issues with existing configurations, identifying root causes and proposing sustainable fixes.
* Partner with the People Technology Lead on impact assessments, release management and regression testing.
* Configure and administer Workday, including the design and implementation of new modules, features, and processes to enable the ongoing evolution of core people processes in the business.  These may be based on process designs you’ve worked on with stakeholders.
** Stakeholder Engagement, Reporting and Change
*** Facilitate workshops and working sessions to gather requirements, validate designs and secure sign‑off on process changes.
* Translate technical and process detail into simple language, supporting decision‑making by non‑technical stakeholders.
* Provide regular updates on progress, risks and issues to the People Technology Lead and People Leadership team/other senior stakeholders.
* Carry out ad hoc research and analysis on various people metrics, preparing presentations for board and other stakeholders.
** Data, Controls and Continuous Improvement
*** Ensure processes and Workday configurations support accurate, timely and compliant data capture and maintenance.
* Build reports and dashboards in Workday to provide insight to business stakeholders and to monitor process performance (e.g. turnaround times, data quality, completion rates).
* Use data, feedback and issue trends to identify further improvement opportunities and feed them into the People Technology roadmap.
** Communication, Training and Content
*** Develop clear, concise process documentation, “how‑to” guides and FAQs tailored to different audiences (People team, line managers, colleagues).
* Deliver training sessions or clinics for key user groups, gathering feedback to…