Manager, Anti-Fraud and Scam Prevention

Location: Greater London

** Department:*
* * Technology
* ** Team:*
* * Industry Security
**
* Location:

*
* * London with hybrid ways of working
*** Position type:*
* * Short Term Contract (inside IR35) initially until the end of 2026
*** What the hiring manager says***"Scams is one of the biggest threats to the digital economy, costing businesses and consumers billions annually. The GSMA is committed to leading the fight against criminals that exploit scams across mobile networks. As the Manager, Anti-Fraud & Scam Prevention, you will play a critical role in shaping and executing GSMA’s scams strategy - fostering industry collaboration and driving measurable fraud prevention outcomes with our membership.

This is an opportunity to work at the heart of an industry-wide transformation to deliver better outcomes for our customers."
*** Adrian Gorham, Director Anti-fraud and Scams.
**** About the Team
** The GSMA Industry Security team is continually enhancing the support offered to its membership as the threats targeting the mobile ecosystem emerge. Our vision is to provide value for our membership in three main areas:
* Industry collaboration by convening membership to define industry specifications, facilitating intelligence sharing, promoting baseline controls, conducting external collaboration to ensure industry alignment.
* Providing expertise through subject matter experts by supporting solution and service offering development to internal and external stakeholders, as well as promoting industry Fraud and Security awareness.
* Defining the future by looking forward by assessing, analysing and reporting on the industry threat landscape. This is also done through engagement with standards bodies and reviewing new technologies to ensure adequate protection by design.
** About the Role
** In this role you will help strategise and analyse the implementation of scam safeguard controls across GSMA members. The role will maintain a comprehensive and up-to-date knowledge base of member contacts and safeguard implementation status. This data will be used for reporting, targeted interventions where needed and measurable improvement in scam prevention maturity. It will also be used to create a strategic plan to ensure the implementation target is reached.

They will act as a key interface between the programme delivery team, MNO members and intelligence team (GSMAi). They will also be engaging with key external organisations to better understand the scams landscape and players within the ecosystem.
** Key Responsibilities
**** Member Engagement and Relationship
** Build and maintain trusted relationships across MNO members and act as a primary point of coordination for member engagement on safeguard implementation.
** Implementation Tracking & Reporting
** Maintain accurate records of member safeguard implementation status and enable structured scam status reporting and maturity tracking.
** Strategic Planning & Delivery
** Identify, design and coordinate targeted member interventions to accelerate safeguard implementation.

Coordinate subject matter expertise (technical, regulatory, operational) to support high-impact interventions.

Document intervention outputs, including progress, actions and follow-ups, in addition to assisting in setting up meetings/events and preparing materials (if required). You will also be responsible for report progress into project and programme management.
** Implementation Tracking & Reporting
** Maintain accurate records of member safeguard implementation status and enable structured scam status reporting and maturity tracking.
** About You
*** You will have strong stakeholder management and executive influence, capable of engaging senior leaders and cross-sector partners
* Possess an understanding of telecom fraud, including SIM swap fraud, call/SMS scams, phishing, and Scam fraud attacks.
* Have a solid track record in leading transformation programmes, or strong cross-industry collaboration experience, with expertise in aligning telcos and financial services on fraud mitigation strategies.
* Be able to demonstrate good communication skills, capable of conveying complex fraud risk topics to technical and non-technical…